How can I reset a password or resend login details?

For a printable version of this Guide please click here.

To reset a users password, you can send them a reset password link by email.

First, you will need to access the user's profile by clicking School > All Staff > Browse Staff and selecting the staff member from the list. Alternatively, you can access their profile by typing their name in the search bar in the top right-hand corner.

From the profile page, scroll down to the User Details section.



Click on the username and a slide over will appear with the following options:

Reset Password - If there is an email address on the profile, click on this button to automatically send them a reset email with a link. 

Change Password - If the user's profile doesn't have an email address, click on this option to manually change their password.

Change Username - If the user's profile doesn't have an email address, the user will be given a generated non-email username which can amend this by clicking on this button.


A user can also generate a password reset for their own profile by visiting the login page of your School Arbor site. Once here they can click on the 'Forgotten your password?' link which will take them through a series of steps to generate a new password.




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