Making a payment for Meals on the Parent Portal


On the Dashboard, you'll see a table called Accounts. The table shows the payments made to the school for the current term. Select the highlighted row labelled 'Meals' to get to the Meal balance page.



Alternatively, you can access the Meals balance page by selecting Student Profile > Accounts > Meals.

Once on the Meals balance page, you can select a specific Term using the Term drop-down menu at the top-right of the page.



Above the table, the credit/debit amount of the student account will show. The debit amount will show in red the credit amount will show in green:


Clicking on a Payment Cell will load a slide over with details of the lunches taken that day.


To make a Card Payment follow the below steps:

Click on the Top up account button.



A slide over will load, where you can select the bill payer and payment amount. Please note the minimum payment amount is £2.



In the pop-up, add in your card details then click Pay.



You may have to then authenticate your identity for the payment to go through. This is a requirement of the recently introduced Strong Customer Authentication (SCA) regulations

If authentication is needed for the payment, you will be prompted to authenticate the payment using the method of authentication your bank supports. This could be:

  • an SMS code,
  • your mobile banking app 
  • another method

For example, here's what it may look like if you're using Monzo. (Please note, we are not affiliated with Monzo, this is purely an example)



Once we've been able to confirm your identity, the payment will be completed and your card will be charged. You'll see confirmation that the transaction has been successful.



The meals balance will be updated to reflect the top-up. 


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