Seeing a log of sent SMS, colour coding and sending follow-up communications

Go to School > Communications > All school communications > Outbound SMS

The 'Outbound SMSsection under 'School comms' will list all individual SMS messages the school has sent for the current academic year. It will not merge messages that were created from the same template at the same time.

Click a message to display whether it has sent or failed to send.



To view merged messages, go to School > Communications > SMS > Sent messages.



More information can be viewed by selecting one of the messages. This will display the message, a full list of its recipients and whether each email has sent or failed.



Send a follow-up email, SMS or in-app message to recipients of your SMS by selecting the tick boxes next to the people you want to follow up with, and clicking the blue pencil icon. This will open a new Mail Merge with the people you've selected in the To field.



What does the colour coding mean?

  • Dark green Delivered
  • Light green - We’ve sent the message but haven’t received confirmation of delivery, or confirmation of failure yet
  • Orange - The number is valid and we’ve tried to send a message to it, but it has failed for an unknown reason (such as the phone was turned off)
  • Red - Fail. There is a problem with the mobile number so we haven’t been able to send the message at all (e.g. the number is not a real number)


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