Staff member is being logged into a guardian account

If your school is using the Parent Portal/Arbor App and you work at the school and have children attending your school, you may encounter issues when logging in.

If you have the same email address as your username on your staff and guardian accounts, when you try to log into your staff account the system will not know which account to log into, and may log you into the other account.

To resolve this to allow you to log into both your staff and guardian accounts, you'll need to make sure you have a different email address on your staff and guardian accountsYou can either change the email address on your staff profile or your guardian profile. You'll need to ask the admin staff at your school to amend your details for you.

 

Option 1 - Changing the email on the guardian profile

Type the staff member's name in the search box to go to their guardian profile.

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Top Tip: Can't find them in the search box? Click the little arrow next to the search box to access the master search! Here you can see all current and past users with this name!

Screen_Shot_2020-02-26_at_14.55.37.png

 

Click the email in the Contact details section, and change the email.

Screen_Shot_2019-10-09_at_16.02.22.png

 

This will also change the login email (the user's username) on their guardian account.

Screen_Shot_2019-10-09_at_16.02.41.png

 

Option 2 - Changing the email on their staff profile

Type the staff member's name in the search box to go to their staff profile.

Top Tip: Can't find them in the search box? Click the little arrow next to the search box to access the master search! Here you can see all current and past users with this name!

 

Screen_Shot_2019-10-09_at_16.04.41.png

 

Click the email in the Contact details section, and change the email.

Screen_Shot_2019-10-09_at_17.07.32.png

 

This will also change the login email (the user's username) on their staff account.

Screen_Shot_2019-10-09_at_17.06.14.png 

 

Once option 1 or option 2 has been completed, and they put in the email address logged on their guardian profile, they'll be able to log into the Parent Portal. If they put in the email address logged on their staff profile, they'll be able to log into their staff account. 

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