Staff member is being asked to add a date of birth and is logged into a guardian account

If you're being asked for a date of birth when trying to login to Arbor, it's because your staff email address is also held on a guardian profile. You'll need to ask the admin team at your school to change the email address held on either your staff or guardian profile. For example, if the email you're trying to use to login is your school email address you'll need to provide a new personal email address for your guardian profile. 

Screenshot_2021-04-12_at_10.28.32.png

 

The steps below will help your school's admin team with updating your access so that you can log in. Please note that for data protection reasons, our Arbor support team can't do this for you.  

 

Option 1 - Changing the email on the guardian profile

Type the staff member's name in the search box to go to their guardian profile.

Screen_Shot_2019-10-09_at_16.04.48.png

 

Top Tip: Can't find them in the search box? Click the little arrow next to the search box to access the master search! Here you can see all current and past users with this name!

Screen_Shot_2020-02-26_at_14.55.37.png

 

Click the email in the Contact details section, and change the email.

Screen_Shot_2019-10-09_at_16.02.22.png

 

This will also change the login email (the user's username) on their guardian account.

Screen_Shot_2019-10-09_at_16.02.41.png

 

Option 2 - Changing the email on their staff profile

Type the staff member's name in the search box to go to their staff profile.

Top Tip: Can't find them in the search box? Click the little arrow next to the search box to access the master search! Here you can see all current and past users with this name!

 

Screen_Shot_2019-10-09_at_16.04.41.png

 

Click the email in the Contact details section, and change the email.

Screen_Shot_2019-10-09_at_17.07.32.png

 

This will also change the login email (the user's username) on their staff account.

Screen_Shot_2019-10-09_at_17.06.14.png 

 

Once option 1 or option 2 has been completed, and they put in the email address logged on their guardian profile, they'll be able to log into the Parent Portal. If they put in the email address logged on their staff profile, they'll be able to log into their staff account. 

Was this article helpful?
2 out of 4 found this helpful
I'm still stuck!

Comments

0 comments

Please sign in to leave a comment.