Stopping specific guardians from accessing the Parent Portal

You may need to switch off access to the Parent Portal for specific guardians, for example, if a court order has been issued.

There are two ways you can disable access for one guardian - Disabling their account, or amending their details to say they are not a primary guardian.

Important notice: 

If you chose to send this guardian a welcome email when you added an email address, this email will still be sent no matter if they are a Primary Guardian or not, or if their account has been disabled. 

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If you re-enable their account or select that they are a Primary Guardian, they will still not be able to use the login email to set their password as it will have expired. You will need to resend their login details.

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Option 1 - Disabling an account

To disable a guardian's account, go to the guardian's Guardian Profile. You can find this by using the search box in the top right of your page.

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Click the username in the User Details section.

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In the slide over, click the red Disable Account button.

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The account will then show as disabled, and the guardian will not be able to log into the Parent Portal or Arbor App.

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For example, on the desktop Parent Portal, they will receive this message.

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Option 2 - Removing their Primary Guardianship

Even if there is a court order against that guardian, they may remain a Legal Guardian but would not necessarily be allowed to receive communication about that child. In this case, they should not be a Primary Guardian and should not be able to access the Parent Portal. From more information on the distinction between Legal Guardian and Primary Guardian, take a look at this article.

To remove primary guardianship, go to the guardian's Guardian Profile. You can find this by using the search box in the top right of your page.

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Click the child in the Linked Students section. You'll have to repeat the actions below for every child they are linked with.

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Click Edit in the slide over.

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Untick the Primary Guardian box, then click Save Changes.

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When the guardian then tries to log in, they will see this on the Parent Portal site.

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