Communications FAQ

Why can't I select recipients?

In some instances, if you've previously created a draft communication and not sent it, you might not be able to edit the 'to' field. 

To clear the draft and create a new mail merge, just click the Discard draft button at the bottom of the page.



Can we send out polls or surveys?

It isn't possible to set up polls or surveys through Arbor. Instead, you can send out an email to them with a link to a poll you have set up in Google forms or another polling system. You'd just need to use the link button when putting your email together.



Can we recall a sent communication?

It isn't currently possible to recall an email, SMS or in-app message sent through Arbor. We'd recommend sending another email or SMS with an explanation of the previous error.


Can we schedule when to send a communication?

It isn't currently possible to schedule an email, SMS or in-app message to send at a later time and date. At the time you want to send the message, you'll need to set it up and send it.


Can we stop guardians replying to communications?

As with most messaging services, there is no way to prevent guardians from replying to emails or SMS messages. You can see what happens when they reply here. To help prevent them from replying you could:

  • Sending out a communication to let them know you would prefer them not to reply. 
  • Include a sentence at the bottom of each communication instructing them not to reply.

You can prevent guardians from replying to in-app messages, but this does mean they will not be able to initiate sending messages to you either. You can see how to toggle this setting here


Can we email all staff that teach a student?

You can do this by going to School > Communications > Email > New Mail Merge Email. Type the name of the student into the 'to' box and you should have the option to choose this particular students' teacher.



Can recipients see who else an email has been sent to?

From most places in Arbor, the 'To' field acts as a bcc so recipients can't see other’s email addresses.



However, when you click the Communications / Notes button to send an email from a Student or Guardian Profile, the ‘To’ field acts as a Cc field so recipients can see other’s email addresses, or you can Bcc other guardians in.



Can we send URLs in messages?

It is not possible to send links in SMS or in-app messages, although you can send the URL for the user to copy and paste in their internet browser.

You can add links and URLs to emails using the link button when creating an email.


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