Parental Engagement - Parent Portal templates for engaging parents.

Below you will find templates that you can copy and paste into emails within Arbor, to make contacting guardians about the Parent Portal/ Arbor App even easier! You can also edit any of the templates once in Arbor to meet your school's needs. We have created templates from logging in, to contacting guardians about switching on different areas of the Parent Portal. 

If you need help with sending emails please see this guide.

You can also see more information on creating templates in this guide.

Welcome and login email 

When to use: This template is great for when you first switch on the Parent Portal and want to welcome your guardians. It's a great first time sending template. 

Hi …… 

Welcome to Arbor! …… is now using the Parent Portal/Arbor App and has set up an account for you. 

To finish creating your account you just need to set a password. 

Your username is: 

Click the below link to create your password and finish setting up your account. 

If you have any queries please contact ……

When you are setting up your account please use a laptop or a computer and Google Chrome, after your first time logging in you can download the Arbor App and login via here. 

The Arbor App can be downloaded from either the Playstore on android phones or the Apple Store on iPhones. 

All the best, 

…….

Guardians who have not logged in yet 

When to useOnce you have sent out your first welcome emails, but not all parents have logged in.  This template allows you to send a reminder to those guardians who haven't logged in yet. 

Hi ….., 

It looks like you haven’t logged into the Parent Portal yet! 

The Parent Portal is the best place to keep up to date with your child while they are at school. 

Logging in couldn’t be easier just follow this link you can then select first time logging in and follow the steps to create your account. Make sure the first time you log in it is from a laptop or a computer and we recommend Google Chrome, you will also need to confirm your child’s date of birth.

If you need any help we have some great guides on the Arbor Help Centre! If you have any questions just contact your school office. 

All the best, 

We are now using payments in the Parent Portal

When to use: This template is best used when you are looking at introducing payments through the Parent Portal. This means that parents will be able to see their customer accounts for more information on setting up customer accounts see here. 

Hi ….., 

We are now using payments in the Parent Portal! 

You can now make payments and top up accounts for clubs/trips, meals (list any other customer account types you are using in Arbor, that the parent can see) by simply logging into the Parent Portal.  Your balances from our last system have been set up and will also show in the Parent Portal. 

If you need any help you can find more information in this guide. If you have any questions please direct them to …… 

All the best, 

......

Booking your guardian consultation (Parent’s Evening)

When to use: Once you have created your guardian consultations and opened bookings, then you want to follow up with any additional information. To see more on creating your guardian consultations in Arbor click here. 

Hi ….., 

You can now book your child’s guardian consultation! 

Your child’s guardian consultation will take place ……… to …… you can now log into the Parent Portal and book your preferred time slot. Please remember the time slots are on a first come first serve basis, but if you are unable to book a slot please contact the …. 

This guide will help you with booking your time slot, don’t forget to make a note of your booking. 

We look forward to seeing you there!

All the best,

.......

Your child's report card is ready

When to use: You want to send a reminder to parents and guardians that they can access their child's report card in the Arbor App/ Parent Portal. This will get your guardians logging in and allow them to download the report card. For help with creating your report card click here

Hi, 

Your child’s report card can now be viewed in the Parent Portal, please log in to view this. 

If you have any questions please contact ……….

All the best,

......

You can now sign your child up for the trip

When to use: This template works best when you have created a trip in Arbor and you want to notify your guardians that they can now log into the Parent Portal to book their child's place and/or make their payments. You can see how to create your trip here

Hi ….., 

The year ……… trip to ……… is now open. 

You can now log into the Parent Portal and book ……….place. You can also make your first payment of ….. Which has to be paid by ….... 

(Insert trip details here) 

In the Parent Portal, you can keep track of your trip payments, any changes and the trip details. We will also contact you via the parent Portal with any updates if you have any questions just contact …….

All the best, 

......

You can now sign your child up to the club

When to use: This template works best when you want to notify guardians that a club has been released that their child is eligible for. You can send this template with all the information of the club and ask them to log into the Parent Portal to book their child's place and/or make payments. You can see how to set up clubs in Arbor here.

Hi ….., 

The ……… club is now open. 

You can now log into the Parent Portal and sign your child up. You can also make your first payment of ….. Which has to be paid by ….... 

(Insert club details here) 

In the Parent Portal, you can keep track of your club payments, any changes and the club details. We will also contact you via the parent Portal with any updates if you have any questions just contact …….

All the best,

........

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