How to set students and guardians to have the same address

If a student has a different address to a guardian, they won't be marked as living together. This can be due to the student actually living at a different address, or that the addresses logged are very slightly different.

To mark students and guardians as living together, their logged addresses must be absolutely identical, including any punctuation and spaces. You can see how to do this for the different scenarios below.

 

The student and guardian live together but are not showing as having the same address

To mark students and guardians as living together, their logged addresses must be absolutely identical, including any punctuation and spaces.

In this example, you can see that the student and guardian's addresses are slightly different - it's missing an 's'.

Screenshot_2021-02-02_at_14.35.52.png

 

This means the guardian is not set to be living at the same address as the student.

Screenshot_2021-02-02_at_14.36.38.png

 

To correct this and mark them as living together, click the incorrect address. In this example, the incorrect address is on the guardian's profile, so I'll need to edit it from there.

Click the Correct Mistake or Delete Address button. 

Screenshot_2021-02-02_at_14.37.04.png

 

Edit the address to correct any mistakes, and make sure each field is identical to what's stored on the student's profile.

Screenshot_2021-02-02_at_14.37.26.png

 

If all of the fields are identical, the student and guardian will then be marked as living together.

Screenshot_2021-02-02_at_14.37.51.png

 

Adding the address when adding a new guardian

Add a new guardian by clicking +Add in the Contacts section on the student's profile.

Screenshot_2021-01-25_at_12.25.20.png

 

When you are adding the new guardian, you have the option to select the student's address (this will automatically give them the same address as the student) or to add a different address.

Screenshot_2021-01-25_at_12.26.32.png

Screenshot_2021-01-25_at_12.26.57.png

 

To add the guardian with a new address, and add the address as an additional student address, select to add a different address.

Screenshot_2021-01-25_at_12.29.25.png

 

Tick the box to also add the address to the student.

Screenshot_2021-01-25_at_12.30.21.png

 

The student will then have two addresses.

Screenshot_2021-01-25_at_12.30.53.png

 

If you do not tick this box, the student will not be given an additional address, and the student and guardian will not be marked as living together.

Screenshot_2021-01-25_at_12.35.08.png

 

Adding a new address for a student

Click +Add in the Student Contact Details section.

Screenshot_2021-02-02_at_14.23.49.png

 

Select to add a postal address.

Screenshot_2021-01-25_at_12.37.41.png

 

Add the address details, and select whether to also add the address to the guardian.

Screenshot_2021-02-02_at_14.27.55.png

 

Changing addresses for the student

If the student has moved house

If a student is moving house, click the student's address and click Move house in the slide over.

Screenshot_2021-01-25_at_12.27.18.png

Screenshot_2021-01-25_at_12.27.33.png

 

You can then select which guardians to also move house.

Screenshot_2021-01-25_at_12.28.15.png

 

If the address needs to be corrected

Click the address on the student's profile.

Screenshot_2021-01-25_at_12.36.24.png

 

In the slide over, select Correct Mistake or Delete Address.

Screenshot_2021-01-25_at_12.27.33.png

 

Add in the address details and click Save Changes. The guardian's address listed will also be updated.

Screenshot_2021-02-02_at_14.20.48.png

Was this article helpful?
1 out of 1 found this helpful
I'm still stuck!

Comments

0 comments

Please sign in to leave a comment.