If a student has a different address to a guardian, they won't be marked as living together. This can be due to the student actually living at a different address, or that the addresses logged are very slightly different.
To mark students and guardians as living together, their logged addresses must be absolutely identical, including any punctuation and spaces. You can see how to do this for the different scenarios below.
The student and guardian live together but are not showing as having the same address
To mark students and guardians as living together, their logged addresses must be absolutely identical, including any punctuation and spaces.
In this example, you can see that the student and guardian's addresses are slightly different - it's missing an 's'.
This means the guardian is not set to be living at the same address as the student.
To correct this and mark them as living together, click the incorrect address. In this example, the incorrect address is on the guardian's profile, so I'll need to edit it from there.
Click the Correct Mistake or Delete Address button.
Edit the address to correct any mistakes, and make sure each field is identical to what's stored on the student's profile.
If all of the fields are identical, the student and guardian will then be marked as living together.
Adding the address when adding a new guardian
Add a new guardian by clicking +Add in the Contacts section on the student's profile.
When you are adding the new guardian, you have the option to select the student's address (this will automatically give them the same address as the student) or to add a different address.
To add the guardian with a new address, and add the address as an additional student address, select to add a different address.
Tick the box to also add the address to the student.
The student will then have two addresses.
If you do not tick this box, the student will not be given an additional address, and the student and guardian will not be marked as living together.
Adding a new address for a student
Click +Add in the Student Contact Details section.
Select to add a postal address.
Add the address details, and select whether to also add the address to the guardian.
Changing addresses for the student
If the student has moved house
If a student is moving house, click the student's address and click Move house in the slide over.
You can then select which guardians to also move house.
If the address needs to be corrected
Click the address on the student's profile.
In the slide over, select Correct Mistake or Delete Address.
Add in the address details and click Save Changes. The guardian's address listed will also be updated.