Sending SMS or email to members of Staff or to a student's teachers

You can send a mail merge SMS to teaching groups, specific members of staff, business roles or teachers of a specific student. 


  • Students: Communications: Administer All Students - Send communications to all student's teachers (administrators will have this permission by default)
  • Students: Communications: Administer My Students - Send communications to your student's teachers (teachers, those set as the Academic Lead for a class, will have this permission by default)

If you don't have the permission, you'll need to ask your admin team to give you permission using these instructions


Sending the communications

Send the communication by going to School > Communications > Select communication type > New Mail Merge and selecting the recipient from the To field.



Once you've selected this for the relevant students you can compose the body of the email as normal.

If you do not see any business roles or members of staff within the To drop-down list, this may because you do not have the required permission to send communications to these recipients. 



Then scroll down to the bottom of the page when you're ready and click Proceed. You'll be able to review the contents of your email and the recipients before clicking Send on the next page to complete the process.


Please note: that when selecting Student name (Teachers) from the drop-down, this will send to the Academic Leads of the courses the student is enrolled into, not the timetabled staff members (if different from the academic leads)




Some of the recipients have a cross

Staff won't be sent the communication unless they have an email address/number dogged on their profile. If you find like the above example that some recipients have an x next to their name, you can add their email address by clicking on the X and entering their email address in the slide-over.

To add email addresses you'll need the permission Staff Profile: Contact Details: Administer



Staff are not receiving SMS from Arbor

This could be due to the member of staff not having a number listed as a mobile number.

You can check this by going to the member of staffs profile and scrolling to Contact Details. The number needs to be listed as Mobile.

If the member of staffs number is not listed as a Mobile number, you can change this by clicking on the number.



Click on Edit at the top right of the slide-over menu.



Change Number Type to Mobile using the drop-down list. Finally, click on the green Save Changes.

The member of staff will now receive SMS using the Mail Merge SMS feature within Arbor.


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