Before you send us your RM Integris details, we need to confirm your migration date. If you haven't done this already, please contact your Project Manager or the Onboarding Team to agree on a migration date.
Requesting a backup
Arbor migrates your data directly from your RM account. As such, you do not need to request anything from RM Integris.
Uploading your backup
Logging in to your secure portal
Arbor will send two emails to your nominated data/IT lead (or the person taking responsibility for sending the data migration backup to Arbor). Please make sure that this person is clearly listed on your implementation workbook.
After your Kick-Off, you will receive two emails from Arbor:
- The first email will contain a link to your schools unique secure portal and a username you will use to log into the portal.
- The second email will contain the password to log in to the portal.
You should expect to receive your access to our secure portal at a minimum of a week before your migration, so if you have not received these emails, please contact Arbor support as soon as possible.
Enter your details into the secure portal
To start the process you'll need to input your admin login details for RM, this should be the details of any person in the school that has full system access (super admin). The details you will need to enter are:
- URL of RM School
- RM Admin Username
- RM Admin Password
That’s it! Now you just need to sit back and relax. Unless there is a problem (such as an incorrect password or corrupt file), the next you will hear from us is when your new Arbor site is ready!