Introduction to Communication Types in Arbor

We know schools need to be able to communicate with staff, guardians and students quickly and easily, so there are a number of communication types available through Arbor depending on your needs. 

All communication types are available as part of the Comms package, so contact your account manager if you're unsure what package you're on or would like to upgrade. There are also a couple of requirements to be able to use these communication types:

  • In-app messages - These are messages that primary guardians can read through the Parent Portal and Arbor App, so you'll need to switch this on for guardians to be able to read them.
  • SMS - Just like on a phone contract, SMS or texts cost a certain amount to send. You can purchase bundles of credits - the larger the credit bundle, the cheaper each credit becomes. 

Before you start generating communications, we recommend following the steps in this article to make sure the right people are able to send and receive communications: Checking your settings before starting to use communications in Arbor

You can then use our articles on the help centre to help you generate and send out SMS, emails, letters and in-app messages:

What are the differences between SMS, Email, letters and in-app messages?

  Email SMS Letter In-app message
Price Free Not free - Price dependant on the bundle purchased Free to generate, printing cost will depend on your settings Free
Pre-set editable templates


Yes No No
Notification of replies No Yes - via notification No Yes - via email or notification
Send to Staff, students or guardians Staff, students or guardians Staff, students or guardians Primary guardians only
Distribute through Arbor Yes Yes No - print and send these Yes
View sent/read receipts Sent Sent No Sent and read
Send links Yes No - only text No No - only text
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