Migrating from Cloud School (Progresso) - New process

Before you send us your Cloud School (Progresso) details, we need to confirm your migration date. If you haven't done this already, please contact your Project Manager/Coordinator to agree on a migration date.

Requesting a backup

Arbor migrates your data directly from your Cloud School (Progresso) account. As such, you do not need to request anything from Progresso, you just need to make sure you add API access to your Progresso system. 

To add API access to your system, please follow the below steps in Progresso

  1. Make sure you have 'School Administrator' role access.
  2.  Select System > Manage Companies Access > Add + . Progresso will show this screen.


  1. In the Company Name field select 'Arbor Education'. The Email field should pre-fill with 'api@arbor-education.com'
  2. Add the School name and DfE number as the Username for example 'Sunnyville1234567'
  3. Active and Access check boxes should be ticked->Save.

Once you have added this to Progresso you do not need to add it again.

Sending your log in details 

Logging in to your secure portal

Arbor will send two emails to your nominated data/IT lead (or the person taking responsibility for sending the data migration backup to Arbor). Please make sure that this person is clearly listed on your implementation workbook.

After your Kick-Off, you will receive two emails from Arbor:

  1. The first email will contain a link to your schools unique secure portal and a username you will use to log into the portal.
  2. The second email will contain the password to login to the portal.

You should expect to receive your access to our secure portal at a minimum of a week before your migration, so if you have not received these emails, please contact the Arbor Support Team or your Support Partner as soon as possible.



Enter your details into the secure portal

To start the process you'll need to input your admin login details for Cloud School (Progresso), this should be the details of any person in the school that has full system access. The details you will need to enter are:

  • Progresso Admin Username
  • Progresso Admin Password



That’s it! Now you just need to sit back and relax. Unless there is a problem (such as an incorrect password), the next you will hear from us is when your new Arbor site is ready!


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