You'll need to send us your RM backup on your agreed migration day.
If you're not sure of your migration date, please click Contact Us in the top right of the Help Centre and select Onboarding, migration and moving to Arbor. The team will be able to advise you of your migration date.
Requesting a backup
Arbor migrates your data directly from your RM account. As such, you do not need to request anything from RM Integris.
Uploading your backup
Logging in to your secure portal
Arbor will send two emails to your nominated Project Lead. The emails can be sent on to another appropriate staff member/IT Lead if you will not be carrying out the upload yourself.
After your Kick-Off, you will receive two emails from Arbor:
- The first email will contain a link to your schools unique secure portal and a username you will use to log into the portal.
- The second email will contain the password to log in to the portal.
You should expect to receive your access to our secure portal during week 3 of your onboarding journey, so if you have not received these emails, please let as know as soon as possible by clicking Contact Us in the top right of the Help Centre and select Onboarding, migration and moving to Arbor.
Enter your details into the secure portal
To start the process you'll need to input your admin login details for RM, this should be the details of any person in the school that has full system access. The details you will need to enter are:
- URL of RM School
- RM Admin Username
- RM Admin Password
That’s it! Now you just need to sit back and relax. Unless there is a problem (such as an incorrect password or corrupt file), the next you will hear from us is when your new Arbor site is ready!
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