Arbor Academy Parental Engagement Course

Agenda How to book Pre-Training Info Post-Training Info

This course is designed for schools wanting to roll out Arbor's Parental Portal and Arbor App over time. The course is made up of 5 x 1-hour sessions as part of a half termly course.

You will need to attend all 5 sessions to complete the course.

As this is an Arbor Academy session, you will be joining alongside other Schools.

Parental Engagement

Session Title Description/Content Approx. Duration (in Mins)
Session 1: Preparing for engaging with your Parent Community

Aim of the session is to support schools in preparing for launching the parent portal including some best practice tips and tricks to clean up your Guardian data.

This session covers: using the data quality dashboard for data checks, resolving suspected duplicates, updating information in bulk, data retention policy and cleaning up your school data, ensuring guardian comms status is set correctly, adding and finding Guardian Profiles after migration and editing/adding information to the Guardian profiles.

Session 2: Setting up the Parent Portal

An introduction to the Parent Portal and Arbor App.

In this session, you will learn how to set up what the Parent Portal will include (what the Guardians can see), set up and prepare communication templates, send out communications using the Communications module to collect any missing information and to let them know it is coming.

Session 3: Releasing Parent Portal & Arbor App

This session covers: enabling Parent Portal for Parents, providing access to the Parent Portal, accepting/rejecting changes to contact information, setting up In App Messaging, sending an In App Messages and managing replies.

Session 4: Clubs and Trips

This session covers: creating a club, adding sessions, membership prices and participants, creating new trips, managing trip prices, adding trip participants, recording parental responses and an overview of consents

Session 5: Parents & Guardian Evening Bookings

In this final session you will learn how to create a new Guardian Consultation, set staff availability, schedule and book a Timeslot via the office, view consultations from the Parent Portal (how parents view & book), print a staff/guardian timetable, change staff members and cancel individual meetings.



Please note: The timings above are approximate. Actual timings will depend on number of attendees and level of Chat and Q&A interaction from attendees during the session.


Booking Links


 Course in a Week -  

One session a day from the 3rd to 7th October - 11 am Book here

Morning Course (Wednesdays) Afternoon Course (Tuesdays)

Autumn 1 (9 to 10 am)
Starts: 7th September
Last Session: 5th October


Autumn 1 (1 to 2 pm)
Starts: 13th September
Last Session: 11th October

How to book if you have already purchased this service

You will receive an email from your Account Manager or a member of our Onboarding Team confirming your purchase of an Arbor Academy service. Please use the relevant links below to book your Parental Engagement Course in the table at the end of this section.
Only 1 person per school needs to sign up for the course but once approved you will be able to share the unique link and join from up to three devices (e.g. Laptop, tablet, computer-projector screen).

Once you have used the link to register for the course (more instructions on how to do this below), you will need to wait for confirmation from Zoom which will come via an email with your joining details and a unique session link. You can then click the link to join the session at the specified date and time.

How do I complete the registration form for this session?

Step 1 - Click on the relevant link in the table at the bottom of this section for the course you would like to register for.

Step 2 - Complete the Zoom Webinar booking form - you will need your work email address and your school's booking reference code for this. You will be able to see the date and time of all 5 sessions in this step. You only need to book the first session and then you can join all 5 sessions to complete the course.


Please note: Registering for a course due to take place in less than two working days may mean your registration is not approved in time. Please book ahead where possible to prevent re-booking.

Step 3 - Click Register.

Step 4 - You are all registered. You should receive a confirmation email within 3 working days and reminder emails at least 1 week and 1 day before the training.

Not Purchased this service yet?

If you are interested in purchasing this service, please contact your Account Manager via
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