We recommend that every school has training with our expert Training Team, to show them how to get the most out of their new MIS! Now you’re onboarding to Arbor, you’ll need to book and attend your training sessions, so we have put together a handy FAQ below.
How do I know what training I have purchased?
The training services you have purchased will be listed in your contract, so this is a great place to look to get this information. You can also reach out to the onboarding team (email@example.com) if you’re not sure and they’ll be able to help!
How do I book my Arbor training?
Your Arbor Project Lead will receive emails containing links to book the training sessions you have purchased. You will receive these emails in week 2 of your onboarding journey after you’ve attended a kick-off call. Click here for more information on booking your Arbor training.
When should we book each session?
We recommend that every school purchases and attends our Arbor Academy Pre Launch and Arbor Academy Post Launch Training sessions as a minimum.
The Arbor Academy Pre Launch training is two x 3.5 hour online sessions. It is aimed mainly at admin staff and covers the things the admin team will need to know for the first day of using Arbor. The pre-launch training should be completed before the migration. Click here to view the agenda.
The Arbor Academy Post Launch training is two x 3.5 hour online sessions. It is aimed mainly at admin staff and covers a more in-depth look at the things the admin team will need to know to use Arbor in the first few weeks. The post-launch training should be booked after the migration, within the first term of using Arbor. Click here to view the agenda.
If you have purchased training for any of the following, you will need to book these sessions for a date before or as close to the date that you intend to start using these modules in Arbor:
- Parental Engagement
For example, if you want to use the meals, payments, and parent portal in Arbor from your Arbor launch day, you will need to have training on these modules before or as close to your Arbor go live, as these modules will need to be set up on your live system and will not be available straight away after the migration - the training you have purchased will show you how to set up and use these modules. However, if you are not planning on using these modules until a few months after your Arbor MIS launches, you can book them at a later date.
Can I see an agenda for the training?
Click here to view the agendas.
How can we share the training with other staff?
We recommend that you block out time for attendees to join the sessions without interruption. Up to 3 devices/people can join per school per session, but people can join together if you have the space for it. We understand it is not always easy to cover multiple staff at once so we do always provide resources, including pre-recorded versions of the training, for you to share internally after the session for those who could not join.
What do I do if I want more training than I have purchased?
Get in touch with firstname.lastname@example.org if you have any questions about the training you have purchased. If you would like to purchase any more training, we can put you in touch with your Account Manager who will be able to help.