The newsletter, product update and help email from Arbor mailing list

Once your school goes live with Arbor, we may send you updates via email to let you know of important developments and to help you prepare for key milestones, such as the Census.

Who receives the emails?

Our mailing list is based on your account settings in Arbor. You'll receive our update emails if you have an active business role assigned to you that would do administrative tasks in Arbor, such as a Data Manager, or SLT.

If you are a MAT MIS user rather than a School MIS user, you may not receive all emails we send to our schools because they may not be relevant.

Which business roles receive our updates?

Administration Assistant

Behaviour Officer/Manager/Specialist

Human Resources Administrator

Pastoral Manager

School Administrator

Admissions Officer

Assessment Coordinator

Attendance Officer

Cover Manager

Curricular Manager

Data Manager/Analyst

Exams Officer

Fees Clerk

Finance Officer

ICT Manager

ICT Technician

Personal Assistant to Headteacher



Assistant Head Teacher

Deputy Head Teacher

Executive Head Teacher

Head Teacher

Bursar/Business Manager

Chief Executive Officer

Chief Finance Officer

Chief Operating Officer


Senior Management Team  



Partner Supported

If you are supported by one of our Support partners, you won't receive our update emails. We'll only send you system updates and notifications of maintenance. Please contact your Partner if you require support with Arbor.

Can I be added to the mailing list?

To be added to the mailing list, you'll need to be given an active administrative business role. Please ask your staff to follow these instructions: Adding a Business Role to a member of staff

Once you have an active administrative business role, you'll be included in our next email.

How can I remove myself from the mailing list?

Please note that it is not possible to be unsubscribed from emails about only certain topics.

You have two options for removing yourself from the mailing list:

  • Unsubscribe - If you still work at the school but don't want to receive our emails, click the link at the bottom of our email to unsubscribe
  • Stop access - If you no longer work at the school, please ask the school to remove your access (and you from our mailing list) by following these instructions: How to end a staff member's employment to disable access

You should not delete the staff member's profile, as this is needed for the Workforce Census.

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