Can parents see UDFs on the Parent Portal or Arbor App?

Guardians cannot see any details of User Defined Fields (UDFs) on the Parent Portal or Arbor App. This means schools can use UDFs for data they don't wish or need to share with parents.

If you did want to share any information about what data is help in UDFs with guardians, you could share them in an email or SMS: Creating a Mail Merge using data from a Custom Report Writer report

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Please note that the link below cannot be used:

  • for requesting functionality changes as it is not monitored by our Product Team.
  • for contacting us for support, as it is not monitored by our Support Team.
  • by parents and guardians - please contact your school instead.

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