Brad Lewis
Articles
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Delete an intervention that is not being used
If you have an intervention that is no longer being used or was set up as a test and you would like to remove this, follow these simple steps. Top Tip: If you just want to delete an intervention re...
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Resending a 'Welcome to Arbor' or login details email for a student, guardian or staff member
You may have an individual user that is unable to log in because the welcome email has expired or they have not received their welcome email. This article will show you how to resend this email fo...
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Check for and fix duplicate or double lessons or registers
If you have a double lesson or duplicate module with duplicate classes, this quick article will show you where to find this on your school site. Step 1 - Check for duplicates To find your timetable...
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Troubleshooting Two-factor authentication and Google authenticator App issues
Here you can find some troubleshooting tips if you're unable to log in after Two-factor authentication has been enabled. Permissions You'll need: either the Staff: User Details: Administer or Sch...
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Can we rename timetabled sessions and lessons?
To rename timetabled sessions and lessons, you'll need to change each session name one at a time. Although it is possible to change the names of courses from School > Programmes > Courses, the full...
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Applicant already has a student profile
If you have an existing student that is also an applicant, this is normal in Arbor. This will happen when students are required to submit an application to move up in your school, such as when nur...
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See or print the timetable for one room
To print off the timetable for only one room, go to School > Timetable > Sites & Rooms > Printable Timetable. Select the room and print. Permissions You will need either the Calendar: Administer pe...
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Record when medication has been given to a student
To record when a child has been issued medication you have two options - Medical notes and Medical events. Medical notes You could log a Medical note on the student profile. If the medication is a...
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Can staff request their own absences?
Staff cannot request or record absences for themselves unless they have permission to administer absences for all staff at your school. You'll need one of these permissions to view and add staff ab...
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Can I download a statement of entry for External candidates?
You can use the same page as downloading internal statements of entry. External candidates are not included using the Download statement of entry (by candidate) option. This is because this option ...
