Desma Tucker
Articles
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Changes to the School Census
The 2026/2027 School Census introduces changes including managed moves recording from Autumn 2026, new Free School Meals fields, and a kinship care indicator collected only in Autumn. From Spring ...
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Deleting Guardian consultation meeting
You might need to delete the meetings you've set up for a particular group of students e.g. a registration form, or even the whole guardian consultation if you've set it up incorrectly.Consultation...
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Setting up Arbor Auto Absence
💡 Auto Absence has now graduated from Arbor Labs. If you are interested in purchasing Auto Absence for your school, please register your interest hereWhat is Auto Absence?Arbor’s Auto Absence featu...
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Auto Absence User Guide
Arbor’s Auto Absence feature automatically creates pending absence notes from your parent or guardian's voicemails and emails.The basicsWhat is ‘Auto Absence’? Arbor’s Auto Absence feature automati...
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Prevent users from seeing next years calendars - Parent Portal
Read time: 2 minutesSchools have told us they want to be able to work on next year's Academic Calendar without this being seen too early. A new setting show next academic year calendar has been add...
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How do I reset my Arbor Training Hub password? (Logging into the Arbor Training Hub)
This article explains how to reset your password within the Arbor Training Hub and provides the link to access the Arbor Training Hub for already signed-up users. Top tip Does the Training Hub not ...
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Guidance on data retention for schools in England for SIMS GroupCall Migrations
When migrating your school data to Arbor via GroupCall, we migrate all of the student, staff and guardian data you need to effectively run your school*. If there is any additional data you’d like t...
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Guidance on data retention for schools in Wales for SIMS GroupCall Migrations
When migrating your school data to Arbor via GroupCall, we migrate all of the student, staff and guardian data you need to effectively run your school*. If there is any additional data you’d like t...
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Revoking Access - Two-factor Authentication and Google Authenticator App Issues
 If your phone has been lost or stolen, you will need to contact your admin. They will need to revoke the authenticator app setup for your phone as soon as possible to prevent anyone else from try...
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Sharing Parents Evenings with Parents and Guardians
Using guardian consultations for virtual meetings Many of our schools host virtual guardian consultations rather than meeting in person. You can use our Guardian Consultations feature with the p...