Maddie Bell
Customer Success Analyst
Articles
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Suspending contract due to maternity leave
When a staff member goes off on Maternity leave, you should not delete or end their contract or business roles in Arbor (unless they are permanently leaving your school). Instead, you can add a rec...
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Errors 4001 and 4002
Pupil is not eligible for National Tutoring Programme (NTP). 4001 will flag when the student has the funding set but is not in a year group that is eligible (and isn't aged 5-15 as of 31st August)...
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Add private or shared notes for Guardian Consultations
Guardians and staff can add notes to guardian consultation meetings. This can be done for both booked and not yet booked meetings. And can be a private note for the staff or can be shared with the ...
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Add students who have missed a detention to another
Students don't always show up to their assigned detentions. Arbor has ways to rearrange the detention dependent on if the student was absent due to not being in school, or failing to attend. Permis...
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Longer time slots for Guardian Consultations
If guardian consultations have been set up for 10 minutes each but some parents need longer slots, follow the instructions below. Permissions You'll need the Guardian Consultations: Administer perm...
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How can I change or add a Bill Payer?
When Guardians are making payments on the Parent Portal they can select a bill payer. Guardians are unable to change, add or remove bill payers, but you can do this on the school's side. Please not...
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Can we lock attendance registers?
No, it's not possible to lock or freeze attendance marks completely once they’ve been entered, to prevent them from being overwritten or changed. However, you can lock absence marks that have been ...
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I've been assigned a new permission but it has not worked
If a staff member has been assigned a new ad hoc permission or business role, make sure: The permission or business role given allows the user to do this action - you can see how to check this her...
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How can I log more payments for a club?
This article explains how you can add an additional payment for a student who has paid an amount towards a club in cash, cheque or bank transfer and you need to add this record to the club. Please ...
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Change a temporary UPN to a permanent UPN
To add a UPN to a student who currently doesn't have one, follow this article on Adding a UPN to a student. Typically Temporary UPNs are formatted differently and usually flags as such in Arbor. T...