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JIRA/Zendesk Sync

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Activity overview

Latest activity by JIRA/Zendesk Sync
  • JIRA/Zendesk Sync created an article,

    The Phonics Screening Check

    Please note: This guidance applies to Phonics Screening checks taken in the Summer term. For information on Phonics Screening checks taken in the Autumn term due to the impact of Covid-19, please ...

    • Edited
    • 4 followers
    • 0 comments
    • 1 vote
  • JIRA/Zendesk Sync created an article,

    Setting up standardised assessments

    When should we set up our assessments? When setting up your assessments, you can select an assessment date. Please do not set your assessment date as the year before the assessment takes place. For...

    • Edited
    • 1 follower
    • 0 comments
    • 1 vote
  • JIRA/Zendesk Sync created an article,

    Inputting marks into standardised assessments

    Go to Students > Assessments > DfE Assessments.   Click into the assessment you would like to input marks for and click the Input Marks button.      Next, to the student's name click into the bla...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • JIRA/Zendesk Sync created an article,

    Remove a permission from a user

    Permissions are removed in only two ways: By editing the Business Role You can only modify the permissions of the business role, not a user if the permissions came from a business role. This affect...

    • Edited
    • 1 follower
    • 0 comments
    • -1 votes
  • JIRA/Zendesk Sync created an article,

    Viewing a staff member's permissions and giving them an Ad-Hoc permission

    To see a staff member's permissions, go to their staff profile and click Roles & Permissions > Permissions from the left-hand menu.   You can add permissions for a member of staff straight from th...

    • Edited
    • 4 followers
    • 2 comments
    • 0 votes
  • JIRA/Zendesk Sync created an article,

    SMS Billing and how to top up your SMS credits

    Arbor's powerful built-in messaging platform allows you to quickly and easily contact students, guardians and staff. While emails are free to send, there is a small processing fee for SMS. To keep ...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • JIRA/Zendesk Sync created an article,

    Purchase Insight reports

    To access your school's Insight Portal, go to School > Insight. Choose the reports you want to purchase by clicking the Add button next to each report series you'd like to purchase.   Once you h...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • JIRA/Zendesk Sync created an article,

    Seeing, editing and removing evidence of Curriculum Tracking

    The article below shows you how to view and update evidence in bulk, but you can also do this from the Curriculum Tracking > Markbook section of the student profile!   Viewing evidence Go to Stude...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • JIRA/Zendesk Sync created an article,

    I've printed my Proforma Invoice, where are my reports?

    We wait until we’ve received your payment before the reports are unlocked. If you’re paying by cheque, we just wait to receive it, not for it to clear, so it shouldn’t be too long. You’ll get an e...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • JIRA/Zendesk Sync created an article,

    What premium reports do you sell for schools and how much do they cost?

    Our paid-for reports are based on Analyse School Performance data (ASP is the government’s replacement for RAISEonline which ended on 31st July 2017). They go into more detail on specific themes an...

    • Edited
    • 0 followers
    • 0 comments
    • 0 votes