How to get help during your secondary onboarding project

This guide is designed for Secondary & Middle Schools who have their own Customer Onboarding Manager.

Moving to a new MIS is a big step, and we're here to make sure you feel fully supported every step of the way. We've got a dedicated team and resources to ensure your transition is as smooth as possible. 

How to get help during your Onboarding

Your Onboarding Manager

You won't navigate your onboarding journey alone! You'll have a dedicated Arbor Onboarding Manager as your main point of contact throughout your entire 12-week transition. They're here to make sure your move to Arbor is as smooth and successful as possible by:

• Helping you plan and stay on track with all your onboarding tasks.
• Reviewing the key Foundation Modules that will get your school up and running from day one.
• Advising you on the best way to roll out training to your staff.
• Connecting with you to keep everything moving forward.
• Working closely on your data migration (including your dummy run!) to ensure everything runs smoothly.
• Helping you manage potential risks or changes as you introduce your new MIS.
• Making sure you have all the resources and contact details you could possibly need.

Please note: While your Onboarding Manager is on-hand to guide you during onboarding, they don't provide technical Arbor support or answer specific 'how-to' questions. For these queries, including any questions that come up during data checking, you should reach out to your dedicated Support Team!

Arbor Support Team

For any 'how-to' questions about using Arbor, or if you have a question about how your data has migrated, your go-to is our Support Team. They are available throughout onboarding and beyond!

• If Arbor provides your support directly, you can find out how to contact us here. We're available via webchat, email or phone and even have a dedicated Secondary School line!
• If you receive support from an accredited Arbor support partner, please get in touch with them directly.

If you are not too sure which is relevant to you, please reach out to your Customer Onboarding Manager to confirm.

Arbor Help Centre

Think of this as your go-to resource, packed with articles, videos, and webinars designed to help you learn about every aspect of Arbor. We even have a dedicated section of the Help Centre specifically for schools like yours who are onboarding to Arbor, ensuring you find the most relevant guidance whichever stage of the journey you're in.

Arbor HQ

Arbor HQ is our online community where you can connect with fellow Arbor users. It's the ideal place to network with your peers, ask questions, share best practice, and be the first to know about new features and product updates.

Plus, join exclusive Arbor HQ meet-ups and webinars to really boost your Arbor skills! Joining the Arbor HQ