Hi, how can we help?
Updates
February 2019
January 2019
December 2018
November 2018
- Fortnightly Update Roundup 14 - In-house Exam Results, End Staff Employment workflow, and much more!
- Winter 2018 / Spring 2019 Assessments Updates - Integrations, Navigation Menus and much more!
- Fortnightly Update Roundup 13 - Custom Report Writer Superuser access, medical plans and label permissions.
- Fortnightly Update Roundup 12 - In-house Exams, Staff Probations and much more!
October 2018
September 2018
2017/18
- Fortnightly Update Roundup 7 - Group averages, filtering by enrolment and CRW improvement
- Fortnightly Update Roundup 6 - monthly staff trends, and assessment periods
- Fortnightly Update Roundup 5 - EYFS analysis, Group MIS improvements, and more!
- Fortnightly Update Roundup 4 - SATs analysis, phonics screening check, and more!
- Fortnightly Update Roundup 3 - emails from clubs and trips, SMS signatures, and more!
- Fortnightly Update Roundup 2 - free clubs and trips, attendance today, and more!
Videos & Webinars
Online videos
Webinars
Guides
I am new to Arbor
Core Certification Guides
Other Guides
New school Year Setup
Census Guides
FAQ
Getting Started with Arbor
- Why isn't Arbor working?
- How Do I Login to my School?
- What is on the main Arbor Dashboard?
- How do I analyse Attainment on the Arbor Dashboard?
- How do I use the search feature in Arbor?
- How do I view My Classes?
Activities - Clubs and Trips
Admin
- How can users log in to Arbor for the first time?
- How can I reset a password or resend login details?
- How can I edit Password Rules for Arbor?
- How do I add staff email addresses in bulk?
- How do I use the Data Quality Dashboard?
- How do I create a class list?
Applicants
Assessments - Formative
- How do I set up a Curriculum Tracking Assessment?
- How do I set Curriculum Expectations?
- How should I choose a curriculum?
- How should I choose a marking scale for my curriculum?
- How do I enter marks in Curriculum Tracking?
- How can I analyse Curriculum Tracking results using the Analysis Overview page?
Assessments - Summative
- Arbor Summative Assessment Framework - Overview
- What is shown in a markbook?
- How do I access the markbook for my class?
- How do I access any markbook (SLT)?
- How do I set up a Summative Assessment?
- How do I set up Grade Point Scales and Marking Grade Sets?
Assessments - DfE
Attendance
- What is the Daily Attendance Dashboard?
- How do I print an Emergency Evacuation Register?
- How should a Teacher take attendance?
- How can a member of the admin team take attendance?
- How can I manage my lesson from the Lesson Dashboard Overview?
- How can I see student context?
Behaviour
- Physical interventions
- How do I log a Behaviour Incident?
- What information should I record on a Behaviour Incident?
- How do I review and edit a Behaviour Incident
- How do I take action or resolve a Behaviour Incident?
- How do I report on Behaviour Incidents?
Census
Census Error Codes
- Spring Census On-the-day Errors
- Most Common School Census Error and Query Codes
- How do I resolve errors regarding Childcare places?
- Free School Meal Errors (1741, 1761, 1762, 1763, 1766, 1767, 1768)
- UPN/ ULN Errors (1500, 1510, 1520, 1530, 1540, 1550, 1570, 1573, 1575, 1578)
- Error 3130 - Missing 30 hours eligibility code
Census Error Codes: School Workforce Census
- SWF Census - Query 4100Q
- SWF Census - Query 4160Q
- SWF Census - Error 4190
- SWF Census - Error 4220
- SWF Census - Error 4310
- SWF Census - Error 4380
Communications
- How do I edit who are Permitted Senders of Communications?
- Accessing the Communications Dashboard
- How to view sent and received Communications
- How to send an email from the Communications Dashboard
- Sent Emails Log
- How to send an SMS from the Communications Dashboard
Custom Report Writer
Data Management
- What is Arbor's Data Protection Policy to comply with GDPR?
- Resolving duplicate staff or guardians
- Data Export : Assessment Results : Export Results
- How to import a CTF file
- School : Data : Export : Data Returns : Dashboard
- School : Data : Export : LGfL Export : Automatic Export Jobs
Demographics Reports
- Demographics: Birthday
- Child Protection Students : Statuses
- Child Protection Students : Summary
- Derived Indicators: Age: (selected age)
- Derived Indicators : Background : Early Years Pupil Premium (EYPP)
- Derived Indicators : Background : Ever 6 FSM
Enrolment
- Bulk enrolment into courses/classes
- Student enrolment
- How to create a Class List for a course
- How do I use Auto Enrolments?
- Enrolment: Registration Forms: Dashboard: Demographics
- How do I remove an auto enrolment from a teaching group, form, or house?
Examinations
- How do I schedule candidates for exams?
- How do I remove awards or units from my Qualification Offering?
- How do I set up exam rooms?
- How do I assign candidates to and remove candidates from exam seats?
- How do I submit candidate entries to the awarding bodies?
- How do I enter Exam results in Arbor?
Group MIS
HR, Contracts and Salaries
- How do I add and manage staff Probations?
- HR Admin - Steps To Update Staff Contracts, Pay Scales and Allowances
- HR Admin - Allowances
- HR Admin - Checks
- HR Admin - Staff Contracts
- HR Admin - Pay Scales
Interserve Guide
- How do I bulk edit marks?
- How can I add teaching groups to courses?
- How do I transfer multiple students to another Programme or Instance?
- How to disable a staff members access into Arbor
- How can I send logins to a new staff member?
- How can I reset a staff members password?
Interventions
- What are Interventions?
- How do I create an Intervention from the Intervention Dashboard?
- How do I add student strategies?
- How do I use Intervention Categories?
- How can I edit an Intervention?
- How do I set up and schedule sessions for Intervention Groups?
Insight
- What is Arbor Insight's Data Protection Policy?
- Financial Benchmarking Reports
- Gap Reports
- Attainment & Progress Report
- Ofsted Readiness Report
- How to purchase reports
Meals & Meal Payments
- Setting Up Meals - A step by step guide
- Meals Daily Summary Page
- What time are dinner money payments taken out of a students fund / are invoiced in Arbor?
- Meals Timetable
- Meal Balances & Recording Meal Payments
- Meal Reports
Medical & Linked Organisations
New school Year Setup
Parent Portal Admin
- Parent Portal Settings
- Parental Consents
- How do I approve changes made on the Parent Portal?
- Sending and resending Parent portal login details to Guardians
- How can I resend Parent Portal login details?
- Parents Evening and Creating Guardian Consultations
Parent Portal as a parent
- Unable to login - Parent/Guardian's Guide
- Using Parent Portal - A Parent's Guide
- Student Profile Overview
- How do I register my child for a Club?
- How do I register my child for a Trip?
- Parent Portal- Dashboard
Partners and Integrations
- API Users management process (CPOMS, Wonde, Inventry etc.)
- New ParentPay Process
- How do I integrate with Atomwide / LGFL?
- Local Authority Report - Capita One Export (B2B Open Student Export)
- ParentMail - Student and Staff Templates
- Tucasi
Payments
- Why do I need to verify my identity to use card payments in Arbor?
- How do I set up a new Customer Account Type?
- Reviewing Balances & Adding Top Ups
- Reviewing and Cancelling Invoices
- Reviewing and Logging Refunds
- Cancelling Top Ups