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JIRA/Zendesk Sync

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Activity overview

Latest activity by JIRA/Zendesk Sync
  • JIRA/Zendesk Sync created an article,

    The Phonics Screening Check

    Setting up the Assessment Adding the Template To add the Phonics Check assessment, go to Students > Assessments > DfE Assessments. Click the green Load Assessment Template button in the top-right o...

    • Edited
    • 1 follower
    • 0 comments
    • 2 votes
  • JIRA/Zendesk Sync created an article,

    Setting up standardised assessments

    When should we set up our assessments? When setting up your assessments, you can select an assessment date. Please do not set your assessment date as the year before the assessment takes place. For...

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    • 1 follower
    • 0 comments
    • 1 vote
  • JIRA/Zendesk Sync created an article,

    Inputting marks into standardised assessments

    Go to Students > Assessments > DfE Assessments.   Click into the assessment you would like to input marks for and click the Input Marks button.      Next, to the student's name click into the bla...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • JIRA/Zendesk Sync created an article,

    How do I remove a permission from a user?

    Permissions are removed in only two ways: By editing the Business Role You can only modify the permissions of the business role, not a user if the permissions came from a business role. This affect...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • JIRA/Zendesk Sync created an article,

    Viewing a staff member's permissions and giving them an Ad-Hoc permission

    To see a staff member's permissions, go to their staff profile and click Roles & Permissions > Permissions from the left-hand menu.   You can add permissions for a member of staff straight from th...

    • Edited
    • 1 follower
    • 0 comments
    • 2 votes
  • JIRA/Zendesk Sync created an article,

    SMS Billing and how to top up your SMS credits

    Arbor's powerful built-in messaging platform allows you to quickly and easily contact students, guardians and staff. While emails are free to send, there is a small processing fee for SMS. To keep ...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • JIRA/Zendesk Sync created an article,

    How to purchase reports

    To access your school's Insight Portal, go to School > Insight. Choose the reports you want to purchase by clicking the Add button next to each report series you'd like to purchase.   Once you h...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • JIRA/Zendesk Sync created an article,

    Seeing, editing and removing evidence of Curriculum Tracking

    Viewing evidence Go to Students > Assessments > Formative Tracking > Analysis > Evidence. The Evidence page allows you to view all of the evidence that has been uploaded for a curriculum. Use the f...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • JIRA/Zendesk Sync created an article,

    What is Arbor Insight's Data Protection Policy?

    For an overview of how we protect your data, take a look at our website. 1. We only process aggregated and anonymised dataArbor’s Insight service never processes any personally identifiable data fr...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • JIRA/Zendesk Sync created an article,

    I've printed my Proforma Invoice, where are my reports?

    We wait until we’ve received your payment before the reports are unlocked. If you’re paying by cheque, we just wait to receive it, not for it to clear, so it shouldn’t be too long. You’ll get an e...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes