Continuing your Arbor journey with our Customer Success team

This article is for Primary schools onboarding to Arbor and explains how your Customer Success team will work with your school long-term to ensure you're always getting the most value from Arbor.

Customer Success for Arbor Supported Schools

If your school is supported directly by Arbor, you will transition from the Onboarding team to our Customer Success team at the end of onboarding. The team works with your School or Trust long-term to help transform how your school operates and ensure you get the most value out of Arbor:

Schools with our CSM team

If your school has been assigned to our group CSM Team, you have access to a group of experts who are ready to help you as needed. Your CSM team will work with your School or Trust long term to transform how your school operates and ensure you get the most out of Arbor. 

• Provide regular checks ins and reviews to ensure you are getting the most value from the system (For Trust schools, these typically happen via your Trust, but the team is always happy to help if you reach out directly!)
• Help plan and arrange further training initiatives
• Keep you up to date with Arbor events and news
• Support you to achieve success in Arbor

You can reach them at mysuccess@arbor-education.com

Note: For technical queries and 'how-to' questions, please reach out to your Support team!

Schools with a dedicated Senior CSM

If your school is part of a Trust, you may have been assigned a Senior Customer Success Manager (CSM).

Your Senior CSM is responsible for your ongoing strategic success and will manage regular reviews at a Trust level. However, schools can still reach out to them individually to discuss getting the most out of Arbor! You will be provided with their contact details during onboarding, but if you're unsure, please reach out to mysuccess@arbor-education.com.

Customer Success for Partner Supported Schools

If your school receives Arbor support from one of our accredited support partners, they will be responsible for your ongoing success with Arbor. 

They are your main point of contact for continued support, training, and strategic planning. Please be sure to check in with them on their plan for supporting your school long term!