How to get help during your primary onboarding project

This guide is designed for primary and middle schools who are onboarding to Arbor with using the Digital Onboarding process. It outlines the support you will receive during your 8-week onboarding process.

Moving to a new MIS is a big step, and they're here to make sure you feel fully supported every step of the way. They've got a dedicated team and resources to ensure your transition is as smooth as possible. 

How to get help during your Onboarding

Your Onboarding Team

You won't navigate your onboarding journey alone! You'll have a dedicated Arbor Onboarding Team as your main point of contact throughout your entire 8-week transition. They're here to make sure your move to Arbor is as smooth and successful as possible by:

• Send you weekly emails with all your onboarding tasks, advice for training and the best way to roll out key modules for your Arbor MIS.
• Connecting with you when you need support by monitoring your progress in the background and contacting everything keeps moving forward.
• Working closely on your data migration  to ensure everything runs moothly.

Your onboarding team are happy to go through any questions you have regarding your move to Arbor. Please email them at myonboarding@arbor-education.com. The team are happy to speak to you on the phone if you have a complex query or would prefer to speak to someone directly. Please just mention on your email that you'd like them to call you back. 

Please note: While your Onboarding Team is on-hand to guide you during onboarding, they don't provide technical Arbor support or answer specific 'how-to' questions. For these queries, including any questions that come up during data checking, you should reach out to your dedicated Support Team!

Arbor Support Team

For any 'how-to' questions about using Arbor, or if you have a question about how your data has migrated, your go-to is our Support Team. They are available throughout onboarding and beyond!

• You'll find all the details on how to reach your Support team in Tab 1 of your Onboarding Workbook.
• If Arbor provides your support directly, you can find out how to contact us here. We're available via web chat, email or phone and even have a dedicated Secondary School line!
• If you receive support from an accredited Arbor support partner, please get in touch with them directly.

Arbor Help Centre

Think of this as your go-to resource, packed with articles, videos, and webinars designed to help you learn about every aspect of Arbor. We even have a dedicated section of the Help Centre specifically for schools like yours who are onboarding to Arbor, ensuring you find the most relevant guidance whichever stage of the journey you're in.

Arbor HQ

Arbor HQ is our online community where you can connect with fellow Arbor users. It's the ideal place to network with your peers, ask questions, share best practice, and be the first to know about new features and product updates.

Plus, join exclusive Arbor HQ meet-ups and webinars to really boost your Arbor skills! Joining the Arbor HQ