Chantel Stewart
Articles
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Can you merge a guardian into a staff profile?
No, you will not be able to merge a staff profile into a guardian profile or vice versa. To access both: Arbor as a staff member the Parent Portal and the Arbor App as a guardian the user should ...
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What are inactive permissions?
Inactive permissions are permissions that are currently not in use anymore on Arbor. Although they are still displayed in the permission section, you can ignore these. Staff members cannot be assi...
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Delete a custom group
You may want to delete a custom group you have created if it is no longer needed. To do so, go to School > School Structure > Custom Groups. Select the custom group, then click the Delete Group o...
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Can I pin a Pastoral Note for one day with the same start and end date?
You can pin a pastoral note if the date is starting and ending on the same day. Pinned notes are pinned until midnight of their end date, meaning they can be pinned for one day. Teachers can then s...
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Can guardians see Medical Events on the Parent Portal and Parent App?
No, medical events are not visible on the Parent Portal or Parent App, in the medical section on their child's profile. Schools should record medical events via Arbor if they wish to have an elect...
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Can I change a user account type from guardian to staff
No, cannot change a guardian profile into a staff profile or vice versa. If you have a guardian that is also a staff member, they would need to have a separate staff profile (which will allow them...
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Is there a character limit for classes in Timetabler?
There is no character limit when creating course or class names in Timetabler. You can use as many characters as you need to. This will then be the displayed course or class name of the top-level c...
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Can I change the club membership period dates after parents have booked?
No, once parents have booked their child for a membership period, you won't be able to change the date range. To resolve this you'll need to cancel the club membership and refund any partial payme...
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Can I remove a staff member from a Trip?
If the trip has already started, you will not be able to click into and edit the staff member. You can remove a staff member from a trip before the start date. Just go to School > Activities > Trip...
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Delete guardian contact details
You may need to remove contact details for a guardian, for example, if the email address is also being used on another user's profile. Go to the Contact Details section of their profile and click o...