Customer Ops Team
Activity overview
Latest activity by Customer Ops Team-
Customer Ops Team created an article, Why am I seeing this page and not the guide linked?
Oops! If you have clicked a link and got taken through to this page, this means the original page has been removed or archived, and we were not able to match the page to a relevant guide.Please use...
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Customer Ops Team created an article, Reporting on attendance session or marks, instead of percentages
When you view Attendance statistics, Arbor often defaults to showing attendance as a percentage of a student's possible marks. However, in some cases, you may want to view the number of sessions a ...
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Customer Ops Team created an article, Standard Clubs - Managing Participants
This is the final guide in our standard club setup series. It outlines the two main ways students can be added to the club: manually by the school's admin team or automatically by guardians through...
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Customer Ops Team created an article, Standard Clubs - Prices and Memberships
This guide, part of the standard club setup series, details Step 3, Adding Membership Periods and Prices. This is where you define the duration of bookings (i.e. how many sessions someone can sign ...
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Customer Ops Team created an article, Standard Clubs - Scheduling Sessions
This guide, part of the standard club setup series, explains how to schedule sessions for your new club. You can set up sessions that repeat weekly (Weekly Sessions) or one-off dates (Single Sessio...
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Customer Ops Team created an article, Standard Clubs - Adding a Club
This guide, part of the standard club setup series, takes you through the first key step: Adding a new Club and entering its basic details. These settings include the club's name, description, the ...
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Customer Ops Team created an article, Error 4562
Error 4562: If staff member is not paid by a Daily Rate, then Pay Range must be included.This error crops up if the pay scales assigned to staff members who are not on a Daily Rate do not have a Pa...
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Customer Ops Team created an article, Managing Curriculum (Lessons Taught) Data for SWAC
This guide explains how Curriculum (Lessons Taught) data is generated and verified in Arbor for the Welsh School Workforce Annual Census (SWAC). Permissions This data is automatically generated f...
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Customer Ops Team created an article, Long Term Absence Status and Third Party Staff statuses for the Welsh School Workforce Annual Census (SWAC)
This article covers how and why to add Long-Term Absence statuses and Third Party staff statuses on staff profiles for the Welsh School Workforce Annual Census (SWAC). Long-Term Absence Status Long...
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Customer Ops Team created an article, National Identity, Welsh Ability and Ability to Teach or Work in Welsh for SWAC
This guide explains how to find and update staff data fields related to National Identity, Welsh Ability, and Ability to Teach or Work in Welsh in Arbor. These fields are mandatory components of t...