Customer Ops Team
Activity overview
Latest activity by Customer Ops Team-
Customer Ops Team created an article, Charging for Nursery Fees
If you wish to complete this setup, you will need to be on one of our Packages that includes Payments either our MIS Comms or MIS Perform Package. PermissionsThe permissions required to set up Cust...
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Customer Ops Team created an article, Understand Arbor Workflows and getting support
This guide explains what Arbor Workflows are, how they are available across different School and Multi-Academy Trust (MAT) tiers, and the best ways to get support with Arbor Workflows and where to ...
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Customer Ops Team created an article, Ofsted Inspection Companion
The Ofsted Inspection Companion is designed to support you with information you might need, both directly before an inspection and as part of your regular school reviews, by bringing the data toget...
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Customer Ops Team created an article, Adding a previous Academic Year
This guide explains how to add a previous academic year to your Arbor site. This is useful if you need to backfill historical data for reporting or record-keeping purposes.PermissionsYou will need ...
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Customer Ops Team created an article, Requesting an Audit of site activity
This guide explains Arbor's policy for requesting an audit of activity on your Arbor site. It covers who is authorised to make these requests, the reasons for requesting an audit, and the specific ...
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Customer Ops Team created an article, Using the Assignments Reporting page
The Assignments Reporting page provides a comprehensive table view of all student assignments. This report allows you to view data using a fast interface, filter by specific criteria, and group inf...
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Customer Ops Team created an article, Our school is set up as an English site, can we convert them to a Welsh/IoM/Cayman/ILR/Scottish site or vice versa?
Unfortunately, this is not possible. This is because there are too many data items in the background that won't be correct if a site is "converted".For example, SEN statuses in England are differen...
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Customer Ops Team created an article, Updating Ethnicity and Language Sources for PLASC
For the Pupil Level Annual School Census (PLASC), schools are required to record not only a pupil's Ethnicity and First Language but also the Source of that information.This guide explains why this...
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Customer Ops Team created an article, Which Arbor domains should we whitelist to avoid issues with our firewall?
Depending on your firewall settings, you might experience issues accessing or using Arbor and related products if you do not explicitly "whitelist" certain domains.To avoid issues, we therefore rec...
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Customer Ops Team created an article, Recording Learner Funding and Monitoring (FAM)
This article explains how to record Learner FAM (Funding and Monitoring) for the school census in the Student Funding section of a student's profile. It details the types of funding available, the ...