Customer Ops Team
Activity overview
Latest activity by Customer Ops Team-
Customer Ops Team created an article, DfE Free Breakfast Clubs & Attendance Codes (coming soon)
From Autumn 2026, the DfE requires schools running government-funded free breakfast clubs to record daily pupil attendance using DfE-specified codes. This data feeds into the Spring 2027 school cen...
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Customer Ops Team created an article, How Standard and Long Report Cards pull your data (and how to get them to show what you want)
A report card doesn't store marks. Rather, it pulls them live from your assessments every time it's generated. What appears is the overlap of four things: the assessments and courses you've linked ...
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Customer Ops Team created an article, How to report on guardians so that their details appear in separate columns or rows in Custom Reports
There are two ways to include guardian contact details in a Custom Report Writer (CRW) report, the right approach depends on whether you need one row per student or one row per guardian.When you cr...
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Customer Ops Team created an article, The Integrations Hub
The Integrations Hub is a central place in Arbor to discover and manage connections to external software. This page is currently limited to Cashless Catering (School MIS) and IMP (MAT MIS) integra...
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Customer Ops Team created an article, How to fix duplicate Year Groups or Registration Forms
If you have completed your New School Year Setup and found that you have duplicate Year Groups or Registration Forms for the upcoming academic year, this guide will help you understand why they app...
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Customer Ops Team created an article, Why does a trip or club show as full to parents on the Portal or App when it doesn't appear full in the MIS?
When a parent or guardian clicks "Pay Now" in the Parent Portal or Parent App, their place or item is reserved for 30 minutes while they complete payment. This prevents two parents from purchasing ...
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Customer Ops Team created an article, Entering School Director details in Arbor
This article guides you through how to enter the details of your School Directors into Arbor. EU regulations require organisations that receive payments to demonstrate that the person or people the...
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Customer Ops Team created an article, The Suspensions and Exclusions dashboards on MAT MIS
The Suspensions and Exclusions dashboards give MAT MIS users a detailed overview of suspension and permanent exclusion activity across their schools. Each dashboard includes KPI headline panels, br...
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Customer Ops Team created an article, Weekly Bulletin: Attendance & Behaviour (Smart Report)
The Weekly Bulletin: Attendance & Behaviour is an AI-powered report in Arbor's Core package that provides a weekly overview of school attendance and behaviour trends, comparing the last full school...
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Customer Ops Team created an article, Upcoming changes to Arbor's card payments screens and options (Onelink)
We are changing how parents and schools make payments in Arbor. Where you would previously see a Make Payment pop-up to enter card details, you will now be taken to a new page to complete a payment...