Customer Ops Team
Activity overview
Latest activity by Customer Ops Team-
Customer Ops Team created an article, The Student Numbers Matrix
The Student Numbers Matrix shows you how many students fall into the groups you choose, with one set of groups as rows and another as columns, for the date range you pick. For example, if you want ...
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Customer Ops Team created an article, Can I see a student's balance as of a specific date?
Yes, for balance-based accounts, like Meals and Wraparound Care, you can see a student's account balance at a specific date by exporting their statements for a specific date to a PDF from the Schoo...
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Customer Ops Team created an article, Setting up your SENCo and resolving Query 6550Q for the Workforce Census
The Department for Education (DfE) requires each school to have a designated Special Educational Needs Co-ordinator (SENCo), whose details and contract must be recorded accurately for the Workforc...
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Customer Ops Team created an article, Behaviour Category Mapping
Map each school's behaviour types to a common set of categories, and see how behaviour compares across every school in your trust. Behaviour Category Mapping in Arbor MAT MIS groups school-specific...
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Customer Ops Team created an article, What does the email receipt for card payments look like?
Arbor emails a receipt to whoever made the payment for every card payment. This guide explains what the receipt shows, who it is sent to, and how to find a payment from the order number on it. When...
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Customer Ops Team created an article, Creating planned absences for trip participants
You can create planned absences for all the confirmed students on a trip in one go, straight from the trip. Each planned absence covers the trip dates and uses the educational visit mark, so teache...
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Customer Ops Team created an article, Recording staff photo consent
Arbor doesn't have a built-in feature for recording staff photo consent. This guide explains how to collect and track staff photo consent using Arbor.Permissions School: General Admin: Export Dat...
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Customer Ops Team created an article, On-the-day census error and query guides
This guide should automatically redirect you to the On-the-day errors and queries section of our Help Centre. If it does not, please click the link to get there.
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Customer Ops Team created an article, 2989Q
2989Q: "There are no pupils on roll identified as being in kinship care"This is a validation query in the School Census, which means it does not necessarily need to be resolved if your data is accu...
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Customer Ops Team created an article, Understanding Arbor Workflows Terminology (Glossary)
Welcome to your guide on Arbor Workflows terminology! This glossary outlines the key terms you will come across when building and managing automated processes in Arbor Workflows. Use this guide to ...