Customer Ops Team
Activity overview
Latest activity by Customer Ops Team-
Customer Ops Team created an article, Upcoming changes to Arbor's card payments screens and options (Onelink)
We are changing how parents and schools make payments in Arbor. Where you would previously see a Make Payment pop-up to enter card details, you will now be taken to a new page to complete a payment...
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Customer Ops Team created an article, Unique Property Reference Number (UPRN) on Student Profiles and in other contact information
If available, Unique Property Reference Numbers (UPRNs) show alongside other address information wherever you see addresses, such as on Student, Staff and Guardian Profiles or in School Details. Th...
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Customer Ops Team created an article, Logging a Medical Event with Ask Arbor
Logging a medical event manually can sometimes feel cumbersome, especially when you need to record something quickly in a hectic environment after an incident. To reduce the number of steps and sav...
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Customer Ops Team created an article, Arbor AI: Introducing Smart Reports
Arbor's Smart Reports feature allows you to easily create and share data-rich reports from a template in a simple, editable interface. By combining your live MIS data with AI-generated analysis, Sm...
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Customer Ops Team created an article, Arbor AI: Using Suggest Comms to draft Emails, Letters, SMSs and In-App Messages
Staring at a blank draft can take up valuable time during a busy school day, especially if you need to draft things in multiple languages or you are trying to stick to a consistent tone representat...
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Customer Ops Team created an article, Using AI to write Custom Report Formulas
Writing Advanced Calculated Formulas for Custom Reports can be time-consuming and often requires specific technical knowledge. Suggest a Formula is an AI-powered feature that allows you to describe...
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Customer Ops Team created an article, Creating Interventions with Ask Arbor
This guide explains how to use the Ask Arbor Intervention Assistant to create interventions. This guide is part of a series of guides. Please find all of the guides in the Arbor AI for Admins and S...
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Customer Ops Team created an article, Intro to Arbor AI for Teachers
This guide introduces the Arbor AI features available to teachers and classroom pastoral assistants within the MIS. It explains the different AI tools you can use, everyday examples to try, and wha...
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Customer Ops Team created an article, Personalising Arbor AI across the whole school
When Arbor AI generates responses, drafts emails, or writes reports across the school, it will read this global context first to ensure its outputs align with your school's rules, terminology, and ...
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Customer Ops Team created an article, Opting In and Out of Arbor AI
While Arbor AI is designed to save every staff member in your school time, we understand that your school's leadership may want to pause or review the use of AI tools. The Global Feature Controls a...