Customer Ops Team
Activity overview
Latest activity by Customer Ops Team-
Customer Ops Team created an article, Linking an existing guardian to an applicant profile
This guide explains how to link an existing guardian to an applicant in Arbor when the guardian already has a profile. It covers accessing the applicant's profile, adding the guardian in the Family...
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Customer Ops Team created an article, How to change the MAT/LA logo?
This article explains how to change your MAT or LA's logo in Arbor, including permissions needed, steps to upload the logo, and requirements for the logo file. It also covers the option to add a pr...
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Customer Ops Team created an article, How can I see which wraparound care club session interval students have booked?
To see which students have signed up for specific intervals within a Wraparound Care Club (e.g. a breakfast or after-school club) session, follow these steps: Head to School > Activities > Clubs C...
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Customer Ops Team created an article, Signing my child up for a Trip on the Parent App
You can register your child for a trip using the Parent App. This guide explains how this works for both paid and free trips.See how to sign a child up for a trip through the website here: Signing ...
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Customer Ops Team created an article, DfE Free Breakfast Clubs & Attendance Codes
From Autumn 2026, the DfE requires schools running government-funded free breakfast clubs to record daily pupil attendance using DfE-specified codes. This data feeds into the Spring 2027 school cen...
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Customer Ops Team created an article, How Standard and Long Report Cards pull your data (and how to get them to show what you want)
A report card doesn't store marks. Rather, it pulls them live from your assessments every time it's generated. What appears is the overlap of four things: the assessments and courses you've linked ...
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Customer Ops Team created an article, How to report on guardians so that their details appear in separate columns or rows in Custom Reports
There are two ways to include guardian contact details in a Custom Report Writer (CRW) report, the right approach depends on whether you need one row per student or one row per guardian.When you cr...
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Customer Ops Team created an article, The Integrations Hub
The Integrations Hub is a central place in Arbor to discover and manage connections to external software. This page is currently limited to Cashless Catering (School MIS) and IMP (MAT MIS) integra...
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Customer Ops Team created an article, How to fix duplicate Year Groups or Registration Forms
If you have completed your New School Year Setup and found that you have duplicate Year Groups or Registration Forms for the upcoming academic year, this guide will help you understand why they app...
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Customer Ops Team created an article, Why does a trip or club show as full to parents on the Portal or App when it doesn't appear full in the MIS?
When a parent or guardian clicks "Pay Now" in the Parent Portal or Parent App, their place or item is reserved for 30 minutes while they complete payment. This prevents two parents from purchasing ...