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  1. Arbor Help Centre
  2. Payments
  3. Payments FAQ

Payments FAQ

  • What is the transaction fee for Card Payments?
  • Can we manage Gift Aid in Arbor?
  • Can we issue refunds for amounts less than £1?
  • There are missing payment accounts
  • Can we delete a Customer Account Type?
  • Are we able to set up monthly or timed payments?
  • What is a voluntary or variable contribution?
  • How can we stop using Arbor payments?
  • Write off or settle debt for leavers
  • Can we offer discounts for payments?
  • Can we limit or prevent debt for payment accounts?
  • How can I change or add a Bill Payer?
  • Can guardians pay using barcodes, such as at PayPoint or PayZone?
  • If I refund a payment, will the transaction fee be reimbursed?
  • Why is there an extra £1 charge on the card bank statement?
  • Payment frequency - When are funds and money from card payments paid out to my bank account?
  • Which cards do you accept for card payments?
  • What is the minimum amount accepted for card payments?
  • Initial balances have been set incorrectly
  • Can I give a parent a receipt showing they have paid for a Club, Trip or Meal?
  • Refund leavers or give the money to siblings
  • Payment reference - How will I know which payout is from a school on my bank statement?
  • Can we take electronic payments in the office?
  • Can we issue refunds in bulk?
  • Can parents make payments in bulk?
  • Can I set up more than one bank account for payouts?
  • Who should be put as the controllers/owners and representative?
  • Where are refunds paid to and what to do if a refund isn't paid
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Arbor Education
3rd Floor, 80 Old Street
London
EC1V 9HU