• Can we change the dates that a payment top up invoice was made or refunded?
• Can we report on payment account balances in the past?
• How is VAT calculated?
• I can't click the button to pay?
• What is the transaction fee for Card Payments?
• Can we manage Gift Aid in Arbor?
• Can we issue refunds for amounts less than £1?
• There are missing payment accounts
• Can we delete or disable a Customer Account Type?
• Are we able to set up monthly or timed payment instalments?
• What is a voluntary or variable contribution?
• How can we stop using Arbor payments?
• Write off or settle debt for leavers
• Can we offer discounts for payments?
• Can we limit or prevent debt for payment accounts?
• How can I change or add a Bill Payer?
• Can guardians pay using barcodes, such as at PayPoint or PayZone?
• If I refund a payment, will the transaction fee be reimbursed?
• Why is there an extra £1 charge on the card bank statement?
• Payment frequency - When are funds and money from card payments paid out to my bank account?
• Which cards do you accept for card payments?
• What is the minimum amount accepted for card payments?
• Initial balances have been set incorrectly
• Can I give a parent an invoice or receipt showing they have paid?
• Refund leavers or give the money to siblings
• Payment reference - How will I know which payout is from a school on my bank statement?
• Can we take electronic payments in the office?
• Can we issue refunds in bulk?
• Can parents make payments in bulk?
• Who should be put as the controllers/owners and representative?