- Card Payments Troubleshooting and FAQ
- Providing VAT and fee information for Aspens Services
- Can third-party companies access payments data in Arbor?
- Can we change the dates that a payment top up invoice was made or refunded?
- How is VAT calculated?
- Can we manage Gift Aid in Arbor?
- There are missing payment accounts
- What is a voluntary or variable contribution?
- How can we stop using Arbor payments?
- How to change or add a bill Payer
- Can guardians pay using barcodes, such as at PayPoint or PayZone?
- Payment frequency - When are funds and money from card payments paid out to my bank account?
- Initial balances have been set incorrectly
- Can I give a parent an invoice or receipt showing they have paid?
- Payment reference - How will I know which payout is from a school on my bank statement?
- Can parents make payments in bulk?
- Who should be put as the controllers/owners and representative?
- Where can I find my refund?
Help Centre
Hi, how can we help?
Submit a request
Hello!
To get you the best help, please let us know if you are a:
Hey parent/guardian
If you need help with your child's account,
click
here
to browse our help materials.
If you still need help, please contact your child's school directly as we can't give advice or troubleshoot your account for data protection reasons.
Hey student!
If you need help with your student account,
click
here to browse our help materials.
If you still need help, please contact your school directly as we can't give advice or troubleshoot your account for data protection reasons.