• Can third-party companies access payments data in Arbor?
• Card Payments Troubleshooting and FAQ
• Can we change the dates that a payment top up invoice was made or refunded?
• How is VAT calculated?
• Can we manage Gift Aid in Arbor?
• Can we issue refunds for amounts less than £1?
• There are missing payment accounts
• Can we delete or disable a Customer Account Type?
• What is a voluntary or variable contribution?
• How can we stop using Arbor payments?
• Write off or settle debt for leavers
• Can we offer discounts for payments?
• Can we limit or prevent debt for payment accounts?
• How to change or add a bill Payer
• Can guardians pay using barcodes, such as at PayPoint or PayZone?
• Why is there an extra £1 charge on the card bank statement?
• Payment frequency - When are funds and money from card payments paid out to my bank account?
• What is the minimum amount accepted for card payments?
• Initial balances have been set incorrectly
• Can I give a parent an invoice or receipt showing they have paid?
• Refund leavers or give the money to siblings
• Payment reference - How will I know which payout is from a school on my bank statement?
• Can we take electronic payments in the office?
• Can we issue refunds in bulk?
• Can parents make payments in bulk?
• Who should be put as the controllers/owners and representative?
• Where are refunds paid to and what to do if a refund isn't paid