- Entering School Director details in Arbor
- Why does a trip or club show as full to parents on the Portal or App when it doesn't appear full in the MIS?
- Upcoming changes to Arbor's card payments screens and options (Onelink)
- Helping Guardians manage their top up accounts
- Using the Payments In-App Help Guide
- Card Payments Troubleshooting and FAQ
- Providing VAT and fee information for Aspens Services
- Payments, Meals, Clubs and Trips videos
- Can third-party companies access payments data in Arbor?
- Can we change the dates that a payment top up invoice was made or refunded?
- How is VAT calculated?
- Can we manage Gift Aid in Arbor?
- There are missing payment accounts
- Identity verification required to re-enable card payments
- What is a voluntary or variable contribution?
- How can we stop using Arbor payments?
- How to change or add a bill Payer
- Can guardians pay using barcodes, such as at PayPoint or PayZone?
- Payment frequency - When are funds and money from card payments paid out to my bank account?
- Deleting invoices and correcting incorrect initial balances
- Can I give a parent an invoice or receipt showing they have paid?
- Payment reference - How will I know which payout is from a school on my bank statement?
- Can parents make payments in bulk?
- Who should be put as the director and representative?
- Where can I find my refund?
Help Centre
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Hello!
To get you the best help, please let us know if you are a:
Hey parent/guardian
If you need help with your child's account, click here to browse our help materials.
If you still need help, please contact your child's school directly, as we can't give advice or troubleshoot your account for data protection reasons
Hey student!
If you need help with your student account, click here to browse our help materials.
If you still need help, please contact your school directly, as we can't give advice or troubleshoot your account for data protection reasons.