Maddie Bell
Customer Success Analyst
Articles
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Errors 4001 and 4002
Pupil is not eligible for National Tutoring Programme (NTP). 4001 will flag when the student has the funding set but is not in a year group that is eligible (and isn't aged 5-15 as of 31st August)...
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Change a temporary UPN to a permanent UPN
To add a UPN to a student who currently doesn't have one, follow this article on Adding a UPN to a student. Typically Temporary UPNs are formatted differently and usually flags as such in Arbor. T...
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Suspending contract due to maternity leave
When a staff member goes off on Maternity leave, you should not delete or end their contract or business roles in Arbor (unless they are permanently leaving your school). Instead, you can add a rec...
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Longer time slots for Guardian Consultations
If guardian consultations have been set up for 10 minutes each but some parents need longer slots, follow the instructions below. Permissions You'll need the Guardian Consultations: Administer perm...
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I've been assigned a new permission but it has not worked
If a staff member has been assigned a new ad hoc permission or business role, make sure: The permission or business role given allows the user to do this action - you can see how to check this her...