Migrating to Arbor using Groupcall Xporter on Demand

This article outlines the process for schools migrating to Arbor using Groupcall Xporter on Demand, including logging into the Arbor Secure Portal, confirming terms and data checks, and authorising data sharing for a smooth migration. Schools receive access to the portal via email and must complete the necessary steps before the scheduled migration date.

Please note the following can vary for a GroupCall API migrator, we are working on adding the GroupCall Migrator specifications to this guide. If you need to raise any data discrepancies post migration please contact Arbor support or your dedicated partner and we will be advised of the next steps.

Receiving your Arbor Secure Portal

Each school moving to Arbor using the Groupcall migrator is given a unique Secure Portal which they can use to confirm they accept the Arbor Terms & Conditions, that they will have performed the necessary data checks we recommend in their current MIS, and are ready for their migration to begin on the agreed migration date. 

Primaries: You will receive these details via email in Week 2 of your onboarding (17 days before your booked migration slot). If you have not received these, please reach out to myonboarding@arbor-education.com 

Secondaries: You will receive these details via email on Week 2 of your Onboarding (10 days before your Dummy Migration) and Week 9 of your Onboarding (7 days before your final migration). If you have not received these, please reach out to your dedicated Onboarding Manager. 

Logging into your Arbor Secure Portal

The school's Project Lead will receive access to the Secure Portal in two emails from Arbor (these can be forwarded to another appropriate staff member if needed):

1. The first email will contain a link to access your school's unique Secure Upload Portal and a username that you should use to log into the portal
2. The second email will contain the password to log in to the portal.

Confirm details in the Arbor Secure Portal

We would like you to action the below steps regarding your Arbor Portal and Groupcall Xporter as soon as you possibly can - preferably in Week 2 of your onboarding journey, when you receive your Arbor Secure Upload Portal details.

Doing this will schedule your migration so that it automatically kicks off on your migration date. To start, you'll need to log in to your Secure Portal and follow the instructions on the page. You will be asked to: 

1. Confirm that you accept our Terms and Conditions
2. Agree to complete your data cleanses in your current MIS by your migration date

You should log into the portal and accept the above well before your scheduled migration date, and make sure you have also accepted the Groupcall terms and conditions (more information below).

Groupcall Xporter on Demand approval

You will also need to authorise data sharing and connect Xporter on Demand to allow Arbor and Groupcall to complete a data sync for the migration. Please make sure you also get this in place at least 48 hours before your migration date to ensure a smooth start of the data migration. 

You'll need to follow the instructions listed here to allow Arbor to sync data via Groupcall Xporter on Demand and complete your migration from SIMS to Arbor.

If you haven't used the Groupcall Xporter on Demand application before, you will need to install this first using these instructions.

Note: Once you accept the Arbor T&Cs and provide Groupcall permission to complete the migration via the Groupcall Xporter on Demand portal, the migration will start at 4pm on your booked migration date.

That’s it! Now you just need to sit back and relax. Unless there is a problem, the next you will hear from us is when your new Arbor site is ready!