Migrating to Arbor using Groupcall Xporter on Demand

Logging into your Arbor Secure Portal

Each school moving to Arbor using the Groupcall migrator is given a unique Secure Portal which they can use to confirm they accept the Arbor Terms & Conditions, that they have performed the necessary data checks we recommend in their current MIS, and are ready for their migration to begin on the agreed migration date. 

8 days before your booked migration date, the Project Lead for your school will receive access to the Secure Portal. Access will be provided in two emails from Arbor:

1. The first email will contain a link to access your school's unique Secure Upload Portal and a username that you should use to log into the portal
2. The second email will contain the password to log in to the portal.

Arbor will send these emails to your nominated Project Lead but you can forward them to another appropriate staff member/IT Lead if needed.

You should expect to receive access to your Secure Portal during week 3 of your primary school onboarding journey. If you have not, get in touch with myonboarding@arbor-education.com 

For secondary school onboarding journey the link will reach you in week 2 and if you have any issues please contact your appointed customer onboarding manager. 

Confirm details in the Arbor Secure Portal

To start the migration you'll need to log in to your Secure Portal and follow the instructions on the page. You will be asked to: 

1. Confirm that you accept our Terms and Conditions
2. Confirm that you have cleansed and checked your data in your current MIS

You should log into the portal and accept the above well before your scheduled migration date, and make sure you have also accepted the Groupcall terms and conditions (more information below).

Groupcall Xporter on Demand approval

You will also need to authorise data sharing and connect Xporter on Demand to allow Arbor and Groupcall to complete a data sync for the migration. Please make sure you also get this in place at least 48 hours before your migration date to ensure a smooth start of the data migration. 

You'll need to follow the instructions listed here to allow Arbor to sync data via Groupcall Xporter on Demand and complete your migration from SIMS to Arbor.

If you haven't used the Groupcall Xporter on Demand application before, you will need to install this first using these instructions.

Note: If you accept the Arbor T&Cs and provide Groupcall permission to complete the migration via the Groupcall Xporter on Demand portal, the migration will start at 2.30 pm on your booked migration date.

That’s it! Now you just need to sit back and relax. Unless there is a problem, the next you will hear from us is when your new Arbor site is ready!