Before you send us your Bromcom backup, we need to confirm your migration date. If you haven't done this already, please contact your Customer Onboarding Manager/Coordinator to agree on a migration date.
Please note the following can vary for a GroupCall API migrator, we are working on adding the GroupCall Migrator specifications to this guide. If you need to raise any data discrepancies post migration please contact Arbor support or your dedicated partner and we will be advised of the next steps.
Requesting a backup
In advance, please request a backup from Bromcom for your specified migration date.
Uploading your backup
Logging in to your secure portal
Arbor will send two emails to your nominated data/IT lead (or the person taking responsibility for sending the data migration backup to Arbor). For Secondaries, this will be a day before your booked migration slots, for Primaries, this will be 8 days before your migration.
if you have not received these emails, please contact the Onboarding Team as soon as possible.
You will receive two emails from Arbor:
- The first email will contain a link to your schools unique secure portal and a username you will use to log into the portal.
- The second email will contain the password to login to the portal.
Uploading your data to the secure portal
Click the upload box and select your backup file which you saved earlier. Tip: this will be either a bak, zip or 7zip file.
If this file is password protected, select ‘yes’ and enter the password into the password box.
Confirm that you have completed all the recommended data checks, then press the Start migration to Arbor button.
Now you just need to sit back and relax. Unless there is a problem (such as an incorrect password or corrupt file), the next you will hear from us is when your new Arbor site is ready!
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