Help & Support

This article is for MAT Central teams and LAs moving to Arbor.

Moving to a new MIS is a big step, and we're here to make sure your central team and schools feel fully supported every step of the way. We've got a dedicated team and resources to ensure your transition is as smooth as possible. 

Here’s how to get help during onboarding:

Your Dedicated Programme Manager

You won't navigate your onboarding journey alone! You'll have a dedicated Programme Manager (if purchased) as your main point of contact throughout your entire transition. They're here to make sure your move to Arbor is as smooth and successful as possible. 

Please note: While your Programme Manager is on-hand to guide you during onboarding, they don't provide technical Arbor support or answer specific 'how-to' questions. For these queries, including any questions that come up during data checking, you should reach out to your dedicated Support Team!

Arbor Support Team

For any 'how-to' questions about using Arbor, or if you have a question about how your data has migrated, your go-to is our Support Team. They are available throughout onboarding and beyond.

• You'll find all the details on how to reach your Support team in Tab 1 of your Onboarding Workbook.
• If Arbor provides your support directly, you can find out how to contact us here. We're available via webchat, email or phone and even have a dedicated Secondary School line!
• If you receive support from an accredited Arbor support partner, please get in touch with them directly.

Arbor Help Centre 

Think of this as your go-to resource, packed with articles, videos, and webinars designed to help you learn about every aspect of Arbor. We even have a dedicated section specifically for schools like yours who are onboarding to Arbor, ensuring you find the most relevant guidance whichever stage of the journey you're in.

Arbor HQ

Arbor HQ is our online community where you can connect with fellow Arbor users. It's the ideal place to network with your peers, ask questions, share best practice, and be the first to know about new features and product updates.

Plus, join exclusive Arbor HQ meet-ups and webinars to really boost your Arbor skills! Joining the Arbor HQ