Log into the Parent Portal and the Parent App

Go to your Play store and search for ‘Arbor’. Click the top option.

Click Install to download the Parent App. Once it has installed, click Open.

Go to your App Store and search ‘Arbor’. Click the top option. Click Get to download the Parent App.

You can turn Push Notifications on or off at any time by going to your Settings on your phone. For example, on a Samsung Galaxy S8, go to Settings > Apps > Arbor > Notifications.

Tap the slider to turn Push Notifications on and manage your settings.

When you download the Parent App, you will receive a prompt to receive notifications from Arbor. Make sure you select Allow to enable your school to send you push notifications. This will ensure you receive a notification when you have a new In-app message.

If you select Don’t Allow, you can turn Push Notifications back on at any time by going to your Settings on your phone. For example, on an iPhone SE, go to Settings > Arbor > Notifications.

Tap the slider to turn push notifications on and manage your settings. We recommend setting you banner style to Permanent, so it doesn't disappear.

The welcome email from your school will contain your login details and a link that will take you to the browser version of the Parent Portal where you need to set up a password.

You can reset your password using a computer, or using a mobile browser on your phone or tablet.

Click the link, then click Forgot your password? Add in your email address then click Reset password.

If you have a child at more than one Arbor school, you will be asked to select the appropriate school.

You'll then receive another email. Click the link in this email to set your password.

Create your password. You will then be logged in when you click Create password.

Click to accept the terms and conditions.

As a security precaution, you will then be asked to confirm one of your children’s dates of birth. Once you click verify, you will now be logged in!

You can then close your browser and switch to using the app.

Now your password has been set up, you can log into the Parent Portal by going to login.arbor.sc and inputting your email address and password.

If you have a child at more than one Arbor school, you will be asked to select the appropriate school. Enter your password, then click Log in.

If you can't log in, use the I'm a guardian link on the right-hand side to view troubleshooting tips.

When you open the app for the first time, you'll be prompted to add in your email address and password.

The Remember my password box will be ticked by default but you can untick it if needed. This allows Arbor to remember your password the next time you log in.

Make sure both your email address and password are correct, or you'll receive this message.

When your email address and password are correct, we'll check your biometric details - either by Face ID, fingerprint scan or pin entry.

• Once the check is successful, biometric login will be enabled for the next time you log in, and you won't need to input your Arbor password.
• You need to ensure one of these options is enabled to be able to save your password, or you'll need to untick the box.

Next you'll need to select your school. If you have accounts on more than one school, there'll be a tick next to any schools your password works for.

• Click on a school with a tick to be logged right in.
• Click on a school without a tick to input your alternative password for that school.

Once you input your alternative password, it'll save this password for next time.

If you have more than one child at the school, please select the child you wish to view. Don’t worry, you can select another child once you are logged in.

When you open your Parent App and you chose to save your password, we'll run a biometric check.

Please note that if you haven't logged into the Parent App for 1 month, you'll need to enter your password the next time you log in.

We'll then automatically log you in with your email and password - just click on the school with the tick.

If the biometric login fails, a message will be displayed (this will vary based on device OS) and you'll need to retry or enter your passcode to be able to select your school.

If you fail all authentication, you'll have the option to input your Arbor password.

Tap the profile icon in the bottom right of your screen and select Logout.

On Android, for example on a Samsung Galaxy S8, you can close the Parent App by clicking the vertical bars icon at the bottom left of your screen. Swipe the Parent App up to close it and you will be logged out.

On IOS, for example on an iPhone SE, you can close the Parent App by clicking the home button twice. Swipe the Parent App up to close it and you will be logged out.

Go to My Items > My Account. Add in your new password details.

If you are logged into the Parent App, you can change your password by clicking the profile icon, then clicking your name.

You will then be able to see your account details including your non-email username. Click to change your password.

On the next screen, type in your current password and your new password, then Change Password.

Click the Forgot your password? link on the login page to be sent a reset password email.

If you have accessed Arbor previously and have forgotten your password, select the Forgotten password? option when signing in to the Parent App.

This will take you to a second screen where you can enter your email to generate a password change email.