Logging In to the Parent Portal & Parent App

• Go to your device's Play Store.
• Search for 'Arbor' and tap the top result: "Arbor Parent & Guardian Portal"

• Go to your device's App Store.
• Search for 'Arbor' and tap the top result

2. Logging into the Parent Portal or App

If this is your first time logging in, you'll need to set your password. Your school will send you a welcome email with a link to do this.

1. Find the Welcome Email: Look for an email from Arbor in your inbox.

   

   • Tip: If you can't find it, check your junk or spam folder!
2. Click the Login Link: Inside the email, click on the unique login link provided. This link will take you to a secure page to set up your account.
3. Set Your Password:
   • Enter your chosen password into the Password field.
   • Enter it again into the Confirm Password field.
   • Make sure your password meets the criteria (e.g., length, characters) shown on the screen.
   • Click the Set Password button.
4. Log In: You'll then be redirected to the login page. Enter your email address (the one your school has for you) and your newly set password, then click Log In.

B. Logging in with an Existing Account 

If you've already set up your password, you can log in directly:

1. Open the App or Go to the Portal:
   • On your mobile device, open the Arbor Parent App.
   • On a computer, navigate to the Arbor Parent Portal website.
2. Enter Your Details:
   • In the Email address field, enter the email address your school has on record for you.
   • In the Password field, enter your password.
3. Click Log In: Tap or click the Log In button.

C. Forgot Your Password?

If you've forgotten your password, don't worry! You can easily reset it:

1. Click "Forgot Password": On the login screen, click the Forgot password? link.

2. Enter Your Email: Type in the email address your school has for you.

   

3. Click Reset Password: Click the Reset Password button.
4. Check Your Email: You will receive an email from Arbor with a link to reset your password. Click this link and follow the on-screen instructions.

When you open the app for the first time, you'll be prompted to add in your email address and password.

The Remember my password box will be ticked by default but you can untick it if needed. This allows Arbor to remember your password the next time you log in.

Make sure both your email address and password are correct, or you'll receive this message.

When your email address and password are correct, we'll check your biometric details - either by Face ID, fingerprint scan or pin entry.

• Once the check is successful, biometric login will be enabled for the next time you log in, and you won't need to input your Arbor password.
• You need to ensure one of these options is enabled to be able to save your password, or you'll need to untick the box.

Next you'll need to select your school. If you have accounts on more than one school, there'll be a tick next to any schools your password works for.

• Click on a school with a tick to be logged right in.
• Click on a school without a tick to input your alternative password for that school.

Once you input your alternative password, it'll save this password for next time.

If you have more than one child at the school, please select the child you wish to view. Don’t worry, you can select another child once you are logged in.

When you open your Parent App and you chose to save your password, we'll run a biometric check.

Please note that if you haven't logged into the Parent App for 1 month, you'll need to enter your password the next time you log in.

We'll then automatically log you in with your email and password - just click on the school with the tick.

If the biometric login fails, a message will be displayed (this will vary based on device OS) and you'll need to retry or enter your passcode to be able to select your school.

If you fail all authentication, you'll have the option to input your Arbor password.

Tap the profile icon in the bottom right of your screen and select Logout.

On Android, for example on a Samsung Galaxy S8, you can close the Parent App by clicking the vertical bars icon at the bottom left of your screen. Swipe the Parent App up to close it and you will be logged out.

On IOS, for example on an iPhone SE, you can close the Parent App by clicking the home button twice. Swipe the Parent App up to close it and you will be logged out.

Go to My Items > My Account. Add in your new password details.

If you are logged into the Parent App, you can change your password by clicking the profile icon, then clicking your name.

You will then be able to see your account details including your non-email username. Click to change your password.

On the next screen, type in your current password and your new password, then Change Password.

Click the Forgot your password? link on the login page to be sent a reset password email.

If you have accessed Arbor previously and have forgotten your password, select the Forgotten password? option when signing in to the Parent App.

This will take you to a second screen where you can enter your email to generate a password change email.

FAQ

Can I log in using a username?

Although we recommend users use their email addresses to log in, your school may have given you a username.

• You can use your non-email username when logging into the Parent Portal using the school-specific login page.
• You cannot log in using your non-email username (you need to use your email address) when logging into the generic login page, and the Parent App.

Why is it showing me the wrong school?

Please follow these instructions: Wrong or old school when I try to log in

Why can't I log in?

Having difficulty logging in? There's a number of reasons why you may be struggling to log in to the Parent App or Parent Portal. Use the tips in this article before raising an issue with your school: Troubleshooting login issues - why can't I log in?

Do I need to put my password in every time?

No, you don't have to put your password in every time. Please see here for further details: Do I have to put my password in every time to log in?