Getting started - Log into the Parent Portal and the Arbor App

The Parent Portal and Arbor App let parents register their child for a club or trip, book parents evening slots, and manage payments all from their phone or computer. Parents can also check in on their child’s attendance, behaviour and progress.

Arbor is only for parents at schools using the Arbor Management Information System (MIS), who have enabled the Parent Portal. If you’re not sure whether this applies to you, we recommend contacting your school’s office.

If you are having difficulty using Arbor, please contact your school. Please do not contact Arbor support directly.

What is the Parent Portal?

The Parent Portal is our version of Arbor accessible to guardians on a laptop or computer.

What is the Arbor App?

The Arbor App is the mobile version of our Parent Portal, for use on mobile devices such as smartphones and tablets. If your school has switched on the Parent Portal, you can download the App and begin using it straight away.

 

How do I get started with the Arbor App?

Downloading the Arbor App

Android

Go to your Play store and search for ‘Arbor’. Click the top option.

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Click Install to download the Arbor App. Once it has installed, click Open.

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IOS

Go to your App Store and search ‘Arbor’. Click the top option. Click Get to download the Arbor App.

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Enabling push notifications

Android

You can turn Push Notifications on or off at any time by going to your Settings on your phone. For example, on a Samsung Galaxy S8, go to Settings > Apps > Arbor > Notifications.

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Tap the slider to turn Push Notifications on and manage your settings.

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IOS

When you download the Arbor App, you will receive a prompt to receive notifications from Arbor. Make sure you select Allow to enable your school to send you push notifications. This will ensure you receive a notification when you have a new In-app message.

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If you select Don’t Allow, you can turn Push Notifications back on at any time by going to your Settings on your phone. For example, on an iPhone SE, go to Settings > Arbor > Notifications.

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Tap the slider to turn push notifications on and manage your settings. We recommend setting you banner style to Permanent, so it doesn't disapear.

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Logging in

Having difficulty logging in? There's a number of reasons why you may be struggling to log in to the Arbor App or Parent Portal. Use the tips in this article before raising an issue with your school: Troubleshooting login issues - why can't I log in to my school's Parent Portal or Arbor App?

Logging in for the first time

Before you log in for the first time, please wait until your school has enabled the Parent Portal. You will not be able to log in until they have.

When your school enables Parent Portal and the Arbor App, they will send you a welcome email. This will have your login details and a link that will take you to the browser version of the Parent Portal where you need to set up a password.

You won't be able to do this through the app, as the links in our reset password emails only work with a browser. You can reset your password using a computer, or using a mobile browser on your phone or tablet.

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Click the link, then click Forgot your password?. Add in your email address then click Reset password.

If you have a child at more than one Arbor school, you will be asked to select the appropriate school.

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You'll then receive another email. Click the link in this email to set your password.

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Create your password. You will then be logged in when you click Create password.

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Click to accept the terms and conditions.

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As a security precaution, you will then be asked to confirm one of your children’s dates of birth. Once you click verify, you will now be logged in!

You can then close your browser and switch to using the app.

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Logging into the Parent Portal

Now your password has been set up, you can log into the Parent Portal by going to login.arbor.sc and inputting your email address and password.

If you have a child at more than one Arbor school, you will be asked to select the appropriate school. Enter your password, then click Log in.

If you can't log in, use the I'm a guardian link on the right-hand side to view troubleshooting tips.

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Logging into the Arbor App

Now your password has been set up, you can log into the Arbor App. Add in your email address.

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Select the school to log into. Enter your password, then click Log in.

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If you have more than one child at the school, please select the child you wish to view. Don’t worry, you can select another child once you are logged in.

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Can I log in using a username?

Although we recommend users use their email addresses to log in, your school may have given you a username.
  • You can use your non-email username when logging into the Parent Portal using the school-specific login page.
  • You cannot log in using your non-email username (you need to use your email address) when logging into the generic login page, and the Arbor App.

 

Logging out

From Parent Portal

To log out, just click the Sign out link at the top-right of your page.

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You will also be automatically logged out after a period of two hours of inactivity. If you click back into your Arbor tab just before the time is up, you can choose whether to remain logged in.

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From the Arbor App

You will automatically be logged out of the Arbor App after 10 minutes of inactivity. You can also log out by using the logout feature or by closing down the Arbor App completely (see instructions below).

From within the Arbor App

Tap the profile icon in the bottom right of your screen and select Logout.

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Closing the Arbor App

On Android, for example on a Samsung Galaxy S8, you can close the Arbor App by clicking the verticle bars icon at the bottom left of your screen. Swipe the Arbor App up to close it and you will be logged out.

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On IOS, for example on an iPhone SE, you can close the Arbor App by clicking the home button twice. Swipe the Arbor App up to close it and you will be logged out.

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Resetting my password

Having difficulty resetting your password? There's a number of reasons why you may be struggling to log in to the Arbor App or Parent Portal. Use the tips in this article before raising an issue with your school: Troubleshooting login issues - why can't I log in to my school's Parent Portal or Arbor App?

From within Arbor

From within the Parent Portal

Go to My Items > My Account. Add in your new password details.

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From within the Arbor App

If you are logged into the Arbor App, you can change your password by clicking the profile icon, then clicking your name.

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You will then be able to see your account details including your non-email username. Click to change your password.

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On the next screen, type in your current password and your new password, then Change Password.

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I’ve forgotten my password

Reset your password for the Parent Portal

Click the Forgot your password? link on the login page to be sent a reset password email.

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Reset your password for the Arbor App

If you have accessed Arbor previously and have forgotten your password, select the Forgotten password? option when signing in to the Arbor App.

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This will take you to a second screen where you can enter your email to generate a password change email.

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