Log into the Parent Portal and the Parent App

The Parent Portal and Parent App let parents register their child for a club or trip, book parents evening slots, and manage payments all from their phone or computer. Parents can also check in on their child’s attendance, behaviour and progress.

Arbor is only for parents at schools using the Arbor Management Information System (MIS), who have enabled the Parent Portal. If you’re not sure whether this applies to you, we recommend contacting your school’s office.

If you are having difficulty using Arbor, please contact your school. Please do not contact Arbor directly.

What is the Parent Portal?

The Parent Portal is our version of Arbor accessible to guardians on a laptop or computer.

What is the Parent App?

The Parent App is the mobile version of our Parent Portal, for use on mobile devices such as smartphones and tablets. If your school has switched on the Parent Portal, you can download the App and begin using it straight away.

 

How do I get started with the Parent App?

Downloading the Parent App

Android

Go to your Play store and search for ‘Arbor’. Click the top option.

Screenshot_2021-05-12_at_09.24.12.png

 

Click Install to download the Parent App. Once it has installed, click Open.

Screenshot_2021-05-12_at_09.27.31.png   

IOS

Go to your App Store and search ‘Arbor’. Click the top option. Click Get to download the Parent App.

Screenshot_2021-05-12_at_09.28.23.png

 

Enabling push notifications

Android

You can turn Push Notifications on or off at any time by going to your Settings on your phone. For example, on a Samsung Galaxy S8, go to Settings > Apps > Arbor > Notifications.

push_notifications.jpeg

 

Tap the slider to turn Push Notifications on and manage your settings.

Screenshot_2021-05-12_at_09.30.08.png  

IOS

When you download the Parent App, you will receive a prompt to receive notifications from Arbor. Make sure you select Allow to enable your school to send you push notifications. This will ensure you receive a notification when you have a new In-app message.

Screenshot_2021-05-12_at_09.30.50.png

 

If you select Don’t Allow, you can turn Push Notifications back on at any time by going to your Settings on your phone. For example, on an iPhone SE, go to Settings > Arbor > Notifications.

Screenshot_2021-05-12_at_09.31.38.png

 

Tap the slider to turn push notifications on and manage your settings. We recommend setting you banner style to Permanent, so it doesn't disappear.

Screenshot_2021-05-12_at_09.32.14.png

 

 

Logging in

Before you log in for the first time, please wait until your school has enabled the Parent Portal. You will not be able to log in until they have.

When your school enables Parent Portal and the Parent App, they will send you a welcome email to set your password. You won't be able to do this through the app, as the links in our reset password emails only work with a browser. Please follow the Logging in for the first time instructions in the Logging in on the Parent Portal section below.

Logging in on the Parent Portal

Logging in for the first time

The welcome email from your school will contain your login details and a link that will take you to the browser version of the Parent Portal where you need to set up a password.

You can reset your password using a computer, or using a mobile browser on your phone or tablet.

Screenshot_2021-05-12_at_09.44.12.png

 

Click the link, then click Forgot your password? Add in your email address then click Reset password.

If you have a child at more than one Arbor school, you will be asked to select the appropriate school.

Screenshot_2021-05-12_at_09.46.42.png

 

You'll then receive another email. Click the link in this email to set your password.

Screenshot_2021-05-12_at_09.48.51.png

 

Create your password. You will then be logged in when you click Create password.

Screenshot_2021-05-12_at_09.50.16.png

 

Click to accept the terms and conditions.

Screenshot_2021-05-12_at_09.52.24.png

 

As a security precaution, you will then be asked to confirm one of your children’s dates of birth. Once you click verify, you will now be logged in!

You can then close your browser and switch to using the app.

Screenshot_2021-05-12_at_10.01.17.png

Returning to log in again

Now your password has been set up, you can log into the Parent Portal by going to login.arbor.sc and inputting your email address and password.

If you have a child at more than one Arbor school, you will be asked to select the appropriate school. Enter your password, then click Log in.

If you can't log in, use the I'm a guardian link on the right-hand side to view troubleshooting tips.

Screenshot_2021-05-12_at_10.21.12.png 

 

 

Logging in on the Parent App

Save your password and fill it in automatically using your phone's built-in Face ID, fingerprint scan or pin entry.

Top Tip: You will need to download the latest version from the app store to use biometric login:

  • The version number for iOS for biometric login is 24.1
  • The version number for Android is 35 (24)
Logging in for the first time

When you open the app for the first time, you'll be prompted to add in your email address and password.

The Remember my password box will be ticked by default but you can untick it if needed. This allows Arbor to remember your password the next time you log in.

Screenshot 2023-07-20 at 09.11.46.png

 

Make sure both your email address and password are correct, or you'll receive this message.

Screenshot_2022-12-08_at_16.11.58.png

 

When your email address and password are correct, we'll check your biometric details - either by Face ID, fingerprint scan or pin entry.

  • Once the check is successful, biometric login will be enabled for the next time you log in, and you won't need to input your Arbor password.
  • You need to ensure one of these options is enabled to be able to save your password, or you'll need to untick the box.

Screenshot_2022-12-08_at_16.15.00.png

 

Next you'll need to select your school. If you have accounts on more than one school, there'll be a tick next to any schools your password works for.

  • Click on a school with a tick to be logged right in.
  • Click on a school without a tick to input your alternative password for that school.

Screenshot_2022-12-08_at_16.18.05.png

 

Once you input your alternative password, it'll save this password for next time.

Screenshot_2022-12-08_at_16.18.32.png

 

If you have more than one child at the school, please select the child you wish to view. Don’t worry, you can select another child once you are logged in.

Screenshot_2021-05-12_at_10.27.22.png

Returning to log in again

When you open your Parent App and you chose to save your password, we'll run a biometric check.

Please note that if you haven't logged into the Parent App for 1 month, you'll need to enter your password the next time you log in.

Screenshot_2022-12-08_at_16.22.34.png

 

We'll then automatically log you in with your email and password - just click on the school with the tick.

Screenshot_2022-12-08_at_16.23.54.png

 

If the biometric login fails, a message will be displayed (this will vary based on device OS) and you'll need to retry or enter your passcode to be able to select your school.

Screenshot_2022-12-08_at_16.25.24.png

 

If you fail all authentication, you'll have the option to input your Arbor password.

Screenshot 2023-07-20 at 09.11.46.png

 

 

Can I log in using a username?

Although we recommend users use their email addresses to log in, your school may have given you a username.

  • You can use your non-email username when logging into the Parent Portal using the school-specific login page.
  • You cannot log in using your non-email username (you need to use your email address) when logging into the generic login page, and the Parent App.

It shows me the wrong school

Please follow these instructions: Wrong or old school when I try to log in

I can't log in

Having difficulty logging in? There's a number of reasons why you may be struggling to log in to the Parent App or Parent Portal. Use the tips in this article before raising an issue with your school: Troubleshooting login issues - why can't I log in?

Do I need to put my password in every time?

No, you don't have to put your password in every time. Please see here for further details: Do I have to put my password in every time to log in?

 

Logging out

From Parent Portal

To log out, just click the Sign out link at the top-right of your page.

Screenshot_2021-05-12_at_10.33.32.png

 

You will also be automatically logged out after a period of two hours of inactivity. If you click back into your Arbor tab just before the time is up, you can choose whether to remain logged in.

Screenshot_2023-05-09_at_16.02.58.png

 

From the Parent App

You will automatically be logged out of the Parent App after 30 minutes of inactivity. You can also log out by using the logout feature or by closing down the Parent App completely (see instructions below).

From within the Parent App

Tap the profile icon in the bottom right of your screen and select Logout.

Screenshot 2023-08-09 at 15.24.59.png

Closing the Parent App

On Android, for example on a Samsung Galaxy S8, you can close the Parent App by clicking the vertical bars icon at the bottom left of your screen. Swipe the Parent App up to close it and you will be logged out.

Screenshot_2021-05-12_at_10.30.16.png

 

On IOS, for example on an iPhone SE, you can close the Parent App by clicking the home button twice. Swipe the Parent App up to close it and you will be logged out.

Screenshot_2021-05-12_at_10.30.56.png

 

 

Resetting my password

Having difficulty resetting your password? There's a number of reasons why you may be struggling to log in to the Parent App or Parent Portal. Use the tips in this article before raising an issue with your school: Troubleshooting login issues - why can't I log in?

From within Arbor

From within the Parent Portal

Go to My Items > My Account. Add in your new password details.

Screenshot_2021-05-12_at_10.49.09.png

From within the Parent App

If you are logged into the Parent App, you can change your password by clicking the profile icon, then clicking your name.

Screenshot 2023-08-09 at 15.24.59.png

 

You will then be able to see your account details including your non-email username. Click to change your password.

Screenshot_2021-05-12_at_10.44.26.png

 

On the next screen, type in your current password and your new password, then Change Password.

Screenshot_2021-05-12_at_10.45.01.png

 

I’ve forgotten my password

Reset your password for the Parent Portal

Click the Forgot your password? link on the login page to be sent a reset password email.

Screenshot_2021-05-12_at_10.49.53.png

Reset your password for the Parent App

If you have accessed Arbor previously and have forgotten your password, select the Forgotten password? option when signing in to the Parent App.

Screenshot_2021-05-12_at_10.46.00.png

 

This will take you to a second screen where you can enter your email to generate a password change email.

Screenshot_2021-05-12_at_10.46.40.png

 
Was this article helpful?
44 out of 169 found this helpful
I'm still stuck!

Comments

0 comments

Article is closed for comments.