Error 4820 occurs when staff allowances are set to £0.00. To resolve this, access the staff member's Contracts page, locate the allowance with a zero value, and either remove it or correct the custom amount. Ensure the pay factor is also not set to zero.
This error flags when staff have allowances with a value of 0.
Click into the staff member, and head to their Contracts page.
- Scroll down to Allowances (or Additional Payments) and click into the Allowance/Payment that has a value of £0.00.
- Edit the Allowance to remove it, or correct the 0 'Custom Amount'.
- Make sure the pay factor is not set to 0.
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