Chantel
Articles
-
Why do event and location dates not change when you change a custom date range in a custom report?
When using the Bulk Change Date Range button in a custom report: it will not automatically include or bulk change the date range for event or location columns. it will change most column dates, s...
-
Can we remove the Boarding field from the Other section on student profiles?
No, it isn't possible to remove this section as it is required for the School Census. Where schools offered boarding for their student, this field must be filled in. For schools that do not offer b...
-
Can guardians see Medical Events on the Parent Portal and Parent App?
No, medical events are not visible on the Parent Portal or Parent App, in the medical section on their child's profile. Schools should record medical events via Arbor if they wish to have an elect...
-
Delete guardian contact details
You may need to remove contact details for a guardian, for example, if the email address is also being used on another user's profile. Go to the Contact Details section of their profile and click o...
-
A student is enrolled into the wrong year group
If a student has been enrolled into the wrong year group you can transfer or enrol them into the right year from either the enrolment section or on the individual student's profile. From the Enrol...
-
What permission do I need to access the School Census?
School Census Dry runs opens two weeks before the Census opens and you can access the School Census by going to School > Data > Export > Data Returns. You would need to be assigned the School: Data...
-
Is there a character limit for classes in Timetabler?
There is no character limit when creating course or class names in Timetabler. You can use as many characters as you need to. This will then be the displayed course or class name of the top-level c...
-
Can we copy business roles?
No, you cannot make a copy of a business role. If you need to give users different permissions to the pre-set business roles, you can edit the permissions of a role, or you can change the name of a...
-
Can I enrol a student as dual registered on the applicants page?
No, you can't enrol a student with any other enrolment mode other than a single registration when enrolling a student through the applicant section. If a student is dual registered, you would enrol...
-
Can I change the club membership period dates after parents have booked?
No, once parents have booked their child for a membership period, you won't be able to change the date range. To resolve this you'll need to cancel the club membership and refund any partial payme...