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Chantel
Articles
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How to use meals day-to-day
This article will explain how to use meals daily. The best way of doing this will depend on how you've set up your meals on your site. To see which setup your school uses, go to School > Meals > Se...
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Why do event and location dates not change when you change a custom date range in a custom report?
When using the Bulk Change Date Range button in a custom report: it will not automatically include or bulk change the date range for event or location columns. it will change most column dates, s...
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Can guardians see Medical Events on the Parent Portal and Parent App?
No, medical events are not visible on the Parent Portal or Parent App, in the medical section on their child's profile. Schools should record medical events via Arbor if they wish to have an elect...
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Delete guardian contact details
You may need to remove contact details for a guardian, for example, if the email address is also being used on another user's profile. Go to the Contact Details section of their profile and click o...
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What permission do I need to access the School Census?
School Census Dry runs opens two weeks before the Census opens and you can access the School Census by going to School > Data > Export > Data Returns. You would need to be assigned the School: Data...
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Is there a character limit for classes in Timetabler?
There is no character limit when creating course or class names in Timetabler. You can use as many characters as you need to. This will then be the displayed course or class name of the top-level c...
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Can I enrol a student as dual registered on the applicants page?
No, you can't enrol a student with any other enrolment mode other than a single registration when enrolling a student through the applicant section. If a student is dual registered, you would enrol...
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Can I change the club membership period dates after parents have booked?
No, once parents have booked their child for a membership period, you won't be able to change the date range. To resolve this you'll need to cancel the club membership and refund any partial payme...
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Number of students in year groups doesn't match the number in registration forms
The number of students in your year groups may not match the number of students enrolled in the registration forms. To get the numbers to match, first check that all students enrolled in the year g...
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Can I remove a staff member from a Trip?
If the trip has already started, you will not be able to click into and edit the staff member. You can remove a staff member from a trip before the start date. Just go to School > Activities > Trip...