Chantel Stewart
Articles
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Can I analyse Ad Hoc assessment marks?
You aren't able to use most of the Students > Assessments > Summative Tracking > Analysis pages to analyse ad-hoc assessment marks. You can view Ad Hoc marks in the Transition Matrix only. If you w...
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How to use meals day to day
This help centre article will explain how to use meals daily. The best way of doing this will depend on how you've set up your meals on your site. To see which setup your school uses, go to School ...
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Why do event and location dates not change when you change a custom date range in a custom report?
When using the Bulk Change Date Range button in a custom report: it will not automatically include or bulk change the date range for event or location columns. it will change most column dates, s...
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Number of students in year groups doesn't match the number in registration forms
The number of students in your year groups may not match the number of students enrolled in the registration forms. To get the numbers to match, first check that all students enrolled in the year g...
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Can you merge a guardian into a staff profile?
No, you will not be able to merge a staff profile into a guardian profile or vice versa. To access both: Arbor as a staff member the Parent Portal and the Arbor App as a guardian the user should ...
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What are inactive permissions?
Inactive permissions are permissions that are currently not in use anymore on Arbor. Although they are still displayed in the permission section, you can ignore these. Staff members cannot be assi...
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Delete a custom group
You may want to delete a custom group you have created if it is no longer needed. To do so, go to School > School Structure > Custom Groups. Select the custom group, then click the Delete Group o...
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Can I pin a Pastoral Note for one day with the same start and end date?
You can pin a pastoral note if the date is starting and ending on the same day. Pinned notes are pinned until midnight of their end date, meaning they can be pinned for one day. Teachers can then s...
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Can guardians see Medical Events on the Parent Portal and Parent App?
No, medical events are not visible on the Parent Portal or Parent App, in the medical section on their child's profile. Schools should record medical events via Arbor if they wish to have an elect...
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Can I change a user account type from guardian to staff
No, cannot change a guardian profile into a staff profile or vice versa. If you have a guardian that is also a staff member, they would need to have a separate staff profile (which will allow them...