You must not use the Arbor systems if you have not signed a copy of the terms and conditions.
Click the link below to download the terms and conditions document as a PDF.
- added definition of Accredited Partner and Accredited Partner Agreement
- added reference in Clause 5.3 to the responsibility for agreeing terms with an Accredited Partner for support
- added reference under the Institutions obligations to accredited partners in Clause 6
- added reference to the management of third party integrations by Accredited Partners in Clause 12
- added limits to liability into Clause 13
Key points of our terms and conditions:
- Our committed service levels include a platform availability SLA of 99.8% in working hours and 99.5% outside of working hours.
- We provide customers with at least 12 hours of advanced notice of any scheduled platform maintenance.
- Our scheduled outage windows for maintenance shall last no more than 2 hours.
- For customers who have purchased Advanced Support, we have added details of service credits. These are only available to advanced support customers.