Arbor SaaS Terms and Conditions

You must not use the Arbor systems if you have not signed a copy of the terms and conditions.

Click the link below to download the terms and conditions document as a PDF.

Latest updates:

• added definition of Accredited Partner and Accredited Partner Agreement
• added reference in Clause 5.3 to the responsibility for agreeing terms with an Accredited Partner for support
• added reference under the Institutions obligations to accredited partners in Clause 6
• added reference to the management of third party integrations by Accredited Partners in Clause 12
• added limits to liability into Clause 13

Key points of our terms and conditions:

• Our committed service levels include a platform availability SLA of 99.8% in working hours and 99.5% outside of working hours.
• We provide customers with at least 12 hours of advanced notice of any scheduled platform maintenance.
• Our scheduled outage windows for maintenance shall last no more than 2 hours.
• For customers who have purchased Advanced Support, we have added details of service credits. These are only available to advanced support customers.