Please check: Expected year group with no pupils.
Step 1 - Check the school details
- Go to School > School Details
- Review the School phase recorded here.
- If this is correct, you'll need to provide a reason for this in COLLECT that explains your school's situation. You wouldn't be able to resolve the query.
Step 2 - Check your year groups
You may have a year group set up on your site with no pupils enrolled into it, for example, if you are a new school and are staggering your intake of year groups, or if your school is due to close.
- If this Year Group should not be there, go to Students > Enrolment > Year Groups. Click into it and delete it.
- If this is correct, you'll need to provide a reason for this in COLLECT that explains your school's situation. You wouldn't be able to resolve the query.
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