Emily
Articles
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Supplemental Terms for Service Credits
Service Credits are available for customers who have purchased our Advanced Support service where we fail to meet our uptime commitments. Click the link at the bottom of this article to download th...
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Importing a Custom Report Writer template or exporting a template to send to another school
This article explains how to import a custom report template from another Arbor school and how to export your own report template to share with others. It details the steps for both importing and e...
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Contact us - How can I get in touch with Arbor's Support Team?
At Arbor, we want to make sure you get the right support at the right time. To help keep your school running smoothly, our digital resources and Help Centre are available 24/7, allowing you to find...
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Add a new medical condition that is not in the existing list
To add a new medical condition not listed in the drop-down menu, navigate to the Medical section of your profile, click +Add, enter the condition's name, complete the required information, and sele...
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Error 262
Error 262 indicates a mismatch in the governance and school type details on the School Details page in Arbor compared to GIAS. Users should verify and update these details as necessary. Please chec...