Chloe Hughes
Articles
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Find a profile using the Arbor ID
Every profile, Staff, Student and Guardian, will be assigned a unique ID number when their profile is created. See further details here: Using Arbor ID and unique identifiers For Students and Staf...
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Donations or voluntary payments
Whether you choose to use the School Shop or a Customer Account Type to manage fundraising donations, you'll need to keep an eye on your Payments Report to see when a payment has been made, as you ...
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Can parents see club attachments on the Parent Portal and Parent App?
Guardians can see club attachments on the Parent Portal, but not on the Parent App. Staff view This is what the attachment would look like on the Staff view in Arbor. On the Parent Portal This i...
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Can we see Medical Conditions on the register?
There isn't a way to view or flag students with Medical Conditions on the Take Register page. However, you can view medical conditions for students by selecting Medical Conditions in the left-ha...
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Why are the Training Courses not showing in the Course Attendance page?
A training course might not show in School > All Staff > Staff Development > Training Courses > Course Attendance. If you click into your training course from the All Training Courses page, it won'...
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Can I add an additional religion to the religion list?
The list of religions in Arbor comes from the DfE dataset (CBDS). This means additional religions cannot be added to the list for staff, students or guardians unless the DfE changes their dataset. ...
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Can we unsubscribe a student from communications?
It isn't possible to unsubscribe a student from emails or SMS, only guardians. This is because if you are communicating with a group of students, every student in that group likely needs to know th...
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Why does my meal provision say 'Price missing for some students'?
When setting up Meals, it may say that a price is missing when your prices don't cover the whole academic year. This may be due to: you don't have Payments - please see this article for guidance ...
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Add, edit, change or delete Child Protection Statuses or notes
Permissions required If you don't have these permissions, ask your admin team to assign them to you. Child Protection Status and Notes: Administer All Students or Administer My Students - You will...
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Exclude Nursery or Guest students from my attendance, enrolment figures and statistics reports
Can we change the settings on my Homepage dashboard? It isn't possible to amend the Key Performance Indicators on your homepage, but we do have a built-in attendance figure that only looks at statu...