Skip to main content
Logo

Help Centre

Contact Us Sign in
Hi, how can we help?
  1. Arbor Help Centre
  2. Communications
  3. Communications FAQ

Communications FAQ

  • Communications FAQ
  • Notification for new notes or inbound SMS, email, in-app message replies
  • Mark communications as Shared
  • Which communications show in the different Communication Logs?
  • No email replies - importing emails has been disabled
  • Why have I been sent an email about In-app messages?
  • How are contact phone and mobile numbers ordered?
  • Why is the email not being sent?
  • What do Actions in Communication logs do?
  • Can we share documents in bulk via email or the Portal?
  • How do I stop communications being sent to this guardian?
  • The wrong email address is being used to send emails - edit your school's contact details
  • Can we attach letters to emails in bulk?
  • See students that have joined my school between two dates and sending communications
  • What do the arrows on the communications log mean?
  • Why can't I select recipients to send communications to?
  • How are staff notified if we choose to notify staff members when an inbound SMS is received?
  • How many credits will my SMS use?
  • Communications on the student profile
  • Is it safe to send communications through Arbor?
  • Bcc in Arbor - can recipients see who else an email has been sent to?
  • Email reminders to top up SMS credits
  • Sending SMS or emails to members of Staff or to a student's teachers
  • Combining messages in Mail Merges
  • What happens when someone replies to an email or SMS?
  • Products
    • Arbor MIS
    • Arbor for MATs and Groups
  • About us
    • Blog
    • Meet our schools
    • Story and Mission
    • Team
    • Careers
  • Useful Links
    • Data Protection and GDPR
    • Privacy Notice & Cookie Statement
    • Legal Statement

Contact Us

Arbor Education
Floor 8, HYLO
103-105 Bunhill Row
London
EC1V 8LZ

Submit a request

Hello!

To get you the best help, please let us know if you are a:

Hey parent/guardian

If you need help with your child's account,
click here to browse our help materials.

If you still need help, please contact your child's school directly as we can't give advice or troubleshoot your account for data protection reasons.

Hey student!

If you need help with your student account,
click here to browse our help materials.

If you still need help, please contact your school directly as we can't give advice or troubleshoot your account for data protection reasons.