• We don't use Arbor for SMS
• Can we schedule when to send an email, SMS or in-app message?
• Why is the email not being sent?
• Can we see if a communication has been read?
• Can we exclude or remove students from an email, SMS, letter or in-app message?
• What do Actions in Communication logs do?
• Can we share documents in bulk via email or the Portal?
• Can we create in-app message communication templates?
• Can we forward communications through Arbor?
• Can I copy an email, SMS or letter communication template?
• How do I stop communications being sent to this guardian?
• Which guardians receive communications?
• Cannot send this email because the email address to be used by default is not specified
• Why does my printed logo look wrong?
• The wrong email address is being used to send emails - edit your school's contact details
• Can we attach letters to emails in bulk?
• What do the arrows on the communications log mean?
• Can we send out polls, surveys or consent form word documents via email?
• Can we send URLs and links in communication messages?
• What is the maximum file size for email attatchments?
• Why can't I select recipients to send communications to?
• How are staff notified if we choose to notify staff members when an inbound SMS is received?
• Can we change our SMS signature?
• How many credits will my SMS use?
• Can I check how many SMS credits we've used and what they've been used on?
• Can you add a header or footer to an email?
• Can we have access to Sendgrid to monitor our emails?
• Can we unsubscribe a student from communications?
• Can I send Mail Merge Labels?
• Can I send a reminder to parents of their guardian consultation time in bulk?