- Communications FAQ
- Notification for new notes or inbound SMS, email, in-app message replies
- Mark communications as Public or Private
- Which communications show in the different Communication Logs?
- No email replies - importing emails has been disabled
- Why have I been sent an email about In-app messages?
- How are contact phone and mobile numbers ordered?
- Why is the email not being sent?
- What do Actions in Communication logs do?
- Can we share documents in bulk via email or the Portal?
- How do I stop communications being sent to this guardian?
- The wrong email address is being used to send emails - edit your school's contact details
- Can we attach letters to emails in bulk?
- See students that have joined my school between two dates and sending communications
- What do the arrows on the communications log mean?
- Why can't I select recipients to send communications to?
- How are staff notified if we choose to notify staff members when an inbound SMS is received?
- How many credits will my SMS use?
- Communications on the student profile
- Is it safe to send communications through Arbor?
- Bcc in Arbor - can recipients see who else an email has been sent to?
- Email reminders to top up SMS credits
- Sending SMS or emails to members of Staff or to a student's teachers
- Combining messages in Mail Merges
- What happens when someone replies to an email or SMS?
Help Centre
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If you still need help, please contact your school directly as we can't give advice or troubleshoot your account for data protection reasons.