- No email replies - importing emails has been disabled
- Can we add images to send in emails?
- Send communications to SEN or FSM children
- Why have I been sent an email about In-app messages?
- How are contact phone and mobile numbers ordered?
- Which Avery label size should we use?
- We don't use Arbor for SMS
- Can we schedule when to send an email, SMS or in-app message?
- Why is the email not being sent?
- Can we see if a communication has been read?
- Can we exclude or remove students from an email, SMS, letter or in-app message?
- What do Actions in Communication logs do?
- Can we share documents in bulk via email or the Portal?
- Can we create in-app message communication templates?
- Can we forward communications through Arbor?
- Can I copy an email, SMS or letter communication template?
- How do I stop communications being sent to this guardian?
- Which guardians receive communications?
- Cannot send this email because the email address to be used by default is not specified
- Why does my printed logo look wrong?
- The wrong email address is being used to send emails - edit your school's contact details
- Can we attach letters to emails in bulk?
- What do the arrows on the communications log mean?
- Can we send out polls, surveys, Google forms or consent form word documents via email?
- Can we send URLs and links in communication messages?
- What is the maximum file size for email attatchments?
- Why can't I select recipients to send communications to?
- How are staff notified if we choose to notify staff members when an inbound SMS is received?
- Can we change our SMS signature?
- How many credits will my SMS use?