• Communications FAQ
• Notification for new notes or inbound SMS, email, in-app message replies
• Mark communications as Public or Private
• Which communications show in the different Communication Logs?
• No email replies - importing emails has been disabled
• Why have I been sent an email about In-app messages?
• How are contact phone and mobile numbers ordered?
• Why is the email not being sent?
• What do Actions in Communication logs do?
• Can we share documents in bulk via email or the Portal?
• How do I stop communications being sent to this guardian?
• The wrong email address is being used to send emails - edit your school's contact details
• Can we attach letters to emails in bulk?
• See students that have joined my school between two dates and sending communications
• What do the arrows on the communications log mean?
• Why can't I select recipients to send communications to?
• How are staff notified if we choose to notify staff members when an inbound SMS is received?
• How many credits will my SMS use?
• Communications on the student profile
• Is it safe to send communications through Arbor?
• Bcc in Arbor - can recipients see who else an email has been sent to?
• Email reminders to top up SMS credits
• Sending SMS or emails to members of Staff or to a student's teachers
• Combining messages in Mail Merges
• What happens when someone replies to an email or SMS?