• The wrong email address is being used to send emails
• Can we attach letters or documents to emails in bulk?
• What do the arrows on the communications log mean?
• Can we send out polls or surveys via email?
• Can we send URLs and links in communication messages?
• What is the maximum file size for email attatchments?
• Why can't I select recipients to send communications to?
• How are staff notified if we choose to notify staff members when an inbound SMS is received?
• Can we change our SMS signature?
• How many credits will my SMS use?
• Can I check how many SMS credits we've used and what they've been used on?
• Why is the old attachment linked to my new mail merge email?
• Can you add a header or footer to an email?
• Can we have access to Sendgrid to monitor our emails?
• Can we unsubscribe a student from communications?
• Can I send Mail Merge Labels?
• Can I send a reminder to parents of their guardian consultation time in bulk?
• Can I review my SMS before I send it? 
• Why is the communication not showing in the Communications & notes section of a profile?
• Is it safe to send communications through Arbor?
• Bcc in Arbor - can recipients see who else an email has been sent to?
• How do I send an email to Governors?
• Why have I been sent an email to top up SMS credits?
• Can we recall an email, SMS or in-app message?
• Can we stop parents from replying to communications?
• Can we create a penalty notice?
• Can we schedule when to send an email, SMS or in-app message?
• Why can I not see the Load Template button for email/SMS/letters?
• How to resend communications
• Sending SMS or email to members of Staff or to a student's teachers