Customer Ops Team
Articles
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Setting up Nursery - 1. Introduction
This is the first article in the "Setting up Nursery" series. This introduction explains which approach to take when setting up nursery registers in Arbor, including required permissions, choosing ...
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Standard Meals Setup - Checklist (Quick Guide)
An easy-to-follow checklist for setting up standard Arbor meals - the fast path through the process, with links out to the full step-by-step guides for anyone who needs more detail on a given step....
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Providing pupil information for vaccinations (MAVIS) report
You can export basic student and guardian contact data in the format MAVIS (the NHS immunisations service) needs, using a ready-made report. This guide covers checking your guardian priority data f...
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Resolving Guardians with Duplicate Emergency Priorities
The Data Quality Dashboard's Guardians area includes a check for students who have more than one guardian or contact set with the same Emergency Priority. This helps you ensure that you have clearl...
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Linking an existing guardian to an applicant profile
This guide explains how to link an existing guardian to an applicant in Arbor when the guardian already has a profile. It covers accessing the applicant's profile, adding the guardian in the Family...
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Control how staff names show to student and guardian calendars and timetables
Schools can control staff name display on calendars and timetables for the Parent Portal, Student Portal, and Student App independently. Options include showing live staff (real-time cover), assign...
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Control how staff names show to student and guardian calendars and timetables
Schools can control staff name display on calendars and timetables for the Parent Portal, Student Portal, and Student App independently. Options include showing live staff (real-time cover), assign...
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How to change the MAT/LA logo?
This article explains how to change your MAT or LA's logo in Arbor, including permissions needed, steps to upload the logo, and requirements for the logo file. It also covers the option to add a pr...
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How can I see which wraparound care club session interval students have booked?
To see which students have signed up for specific intervals within a Wraparound Care Club (e.g. a breakfast or after-school club) session, follow these steps: Head to School > Activities > Clubs C...
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Signing my child up for a Trip on the Parent App
You can register your child for a trip using the Parent App. This guide explains how this works for both paid and free trips.See how to sign a child up for a trip through the website here: Signing ...