Customer Ops Team
Articles
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How do I open and use Ask Arbor?
This guide is part of a series of guides. Please find all of the guides in the Welcome to Arbor AI (The Basics) series here. The guides in this series are: What is Arbor AI? Arbor's AI Features W...
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Wraparound care clubs - Setting prices (Breakfast and after-school clubs)
This guide, the fourth in the Wraparound Care setup series, outlines Step 3: Setting the Accounting Details and Prices for your club. This is a critical step where you can define how the club appea...
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Standard Clubs - Prices and Memberships
This guide, part of the standard club setup series, details Step 3, Adding Membership Periods and Prices. This is where you define the duration of bookings (i.e. how many sessions someone can sign ...
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Student Profile - Assessments
The guide explains how to view and manage student assessments within a profile. It covers required permissions, navigating assessment pages like Summative and Curriculum Tracking, viewing standardi...
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Availability and Breaks - Setting up Parents Evenings (Guardian Consultations)
This article is the fourth in our series on Setting up Guardian Consultations (Parents' Evenings). This guide covers how to make staff available for parents' evening meetings and how to use staff a...
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Card Payments Setup - 4. Entering School Director details
This article guides you through the third step in setting up card payments in Arbor, which involves adding your School Director's details.This guide is the fourth in a series. The guides in this se...
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Rotating Meal Menus - Making a Menu available
This article provides instructions on how to make Rotating Meal Menus in Arbor available and is part of a series. This guide takes you through how availability dates work, how to set cut-off times ...
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Setting Up Meals - Step 3 - Adding Prices
This guide takes you through the third step in setting up a meal in Arbor, adding prices to your provisions so that the right students are charged the correct amounts, or not at all.Please note: Th...
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Wrong or old school when I try to log into the Parent Portal or Parent App
If you encounter issues logging into the Parent Portal or Parent App due to old school accounts, contact your old school to remove your email and your new school to set up a new account.When trying...
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Using AI to write Custom Report Formulas
Writing Advanced Calculated Formulas for Custom Reports can be time-consuming and often requires specific technical knowledge. Suggest a Formula is an AI-powered feature that allows you to describe...