Customer Ops Team
Articles
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Availability and Breaks - Setting up Parents Evenings (Guardian Consultations)
This article is the fourth in our series on Setting up Guardian Consultations (Parents' Evenings). This guide covers how to make staff available for parents' evening meetings and how to use staff a...
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Card Payments Setup - 4. Entering Controller/Owner details
This article guides you through the third step in setting up card payments in Arbor, which involves adding your school's Controller/Owner details.This guide is the fourth in a series. The guides in...
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Rotating Meal Menus - Making a Menu available
This article provides instructions on how to make Rotating Meal Menus in Arbor available and is part of a series. This guide takes you through how availability dates work, how to set cut-off times ...
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Setting Up Meals - Step 3 - Adding Prices
This guide takes you through the third step in setting up a meal in Arbor, adding prices to your provisions so that the right students are charged the correct amounts, or not at all.Please note: Th...
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Wrong or old school when I try to log into the Parent Portal or Parent App
If you encounter issues logging into the Parent Portal or Parent App due to old school accounts, contact your old school to remove your email and your new school to set up a new account.When trying...
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Wraparound Care Clubs - Membership Options (Breakfast and after-school clubs)
This guide, the fifth in the Wraparound Care setup series, focuses on Step 4: Setting Up Membership Options. This determines how students can be signed up for the club, whether by booking individua...
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Standard Clubs - Managing Participants
This is the final guide in our standard club setup series. It outlines the two main ways students can be added to the club: manually by the school's admin team or automatically by guardians through...
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Student Profile - Behaviour
On a student profile, you can access a page focused on the student's behaviour record and statistics from the left-hand menu. This page allows you to analyse and manage a single student's behaviour...
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Meeting Management - Setting up Parents Evenings (Guardian Consultations)
This article is the fifth in our series on Setting up Guardian Consultations (Parents' Evenings). This guide covers how to manage meetings and manually assign timeslots to meetings once you have pl...
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Card Payments Setup - 5. Entering Representative details
This article guides you through the fourth step in setting up card payments in Arbor, which involves adding your School Representative's details.This guide is the fifth in a series. The guides in t...